# Rep AI

> Rep AI sells AI sales and support software to ecommerce merchants. Its behavioral engine identifies moments to offer help, while a configurable concierge recommends products, answers questions and performs supported order actions. It integrates with storefronts and existing helpdesks, and provides analytics and training tools.

- **Founded:** 2020
- **Headquarters:** New York, United States
- **Founders:** Yoav Oz (Co-founder and CEO), Shauli Mizrahi (Co-founder and CTO)
- **Products:** AI Sales Concierge, AI Support, Behavioral AI / Rescue Algorithm, Insights Platform, AI-powered Product Finder
- **Notable:** Shopify app launched April 18, 2022., Two publicly announced funding amounts total $14.4 million; this is not a verified lifetime funding total., Company case study: Charlie B reported 94.75% of conversations resolved by AI alone and an 8.3x attributed-sales-to-platform-fee ratio for a trailing 30-day period.

## Products & services

- **AI Sales Concierge** — Proactive shopping assistance, product recommendations and sales guidance informed by browsing behavior.
- **AI Support** — Routine order and policy questions, configured order actions, and escalation to human support.
- **Behavioral AI / Rescue Algorithm** — Drop-off detection with configurable engagement timing and testing.
- **Insights Platform** — Analytics on shopper questions, browsing friction and sales and support conversations.
- **AI-powered Product Finder** — Conversational product discovery that narrows recommendations using shopper requirements.
- **REP Inbox / Helpdesk** — A unified helpdesk offered in beta on the current website.
- **AI for Email, Social & WhatsApp** — Channel expansion listed in beta; Meta messaging documentation covers direct answers and human handoff.
- **Test & Train** — Private previews and corrections for storefront chat, email and Meta messages.

## Achievements

- Shopify app launched April 18, 2022.
- Two publicly announced funding amounts total $14.4 million; this is not a verified lifetime funding total.
- Company case study: Charlie B reported 94.75% of conversations resolved by AI alone and an 8.3x attributed-sales-to-platform-fee ratio for a trailing 30-day period.
- Company case study: Kinn Studio reported 16% higher average order value on AI-generated sales.

## Latest updates

- **2026-05** — Announced $6.2 million in strategic follow-on funding led by Silicon Road Ventures, including Zendesk.
- **2026-07** — Help documentation describes two-way human helpdesk replies delivered back to Meta messaging channels.
- **2026-08** — Updated documentation covers direct AI replies and configured actions in Instagram, Facebook and WhatsApp.
- **2026-09** — September 23 training documentation describes channel-specific previews and corrections for chat, email and Meta messages.

## Links

- Website: https://www.hellorep.ai/
- LinkedIn: https://www.linkedin.com/company/teamrepai/
- Twitter/X: https://twitter.com/TeamRepAI
- YouTube: https://www.youtube.com/@TeamRepAI
- Instagram: https://www.instagram.com/rep_ai_team/
- Facebook: https://www.facebook.com/TeamRepAI

---

Profile page: https://yespress.io/rep-ai
Published by YesPress — https://yespress.io
Last updated: 2026-10-03