# Remarkable AI

> Remarkable AI (formerly Chatdesk) is a New York-based customer engagement platform that pairs AI with a network of vetted brand experts to handle support, retention, and acquisition for consumer and e-commerce brands. Its software connects to a brand's existing stack - Shopify, Zendesk, email, SMS, and social - to resolve tickets, win back lapsed customers, and turn social comments and DMs into sales, 24/7 and in the brand's own voice.

- **Founded:** 2016
- **Headquarters:** New York, New York, United States
- **Founders:** Aneto Okonkwo (Co-Founder & CEO), Andrew Olaleye (Co-Founder)
- **Team size:** ~200 employees plus a distributed network of remote brand experts
- **Products:** Support, Retain, Acquire
- **Notable:** Grew to 1,000+ brand customers from a New York base., Raised $9M+ total, including a $7M Series A in January 2022., Reported 300% year-over-year revenue growth around its Series A.

## Products & services

- **Support** — 24/7 customer support across email, social, SMS, and chat, combining an AI engine with a network of vetted brand experts to resolve tickets and clear backlogs in the brand's voice.
- **Retain** — Personalized win-back and retention messaging that re-engages lapsed customers; the company reports up to 50x revenue per recipient on win-back campaigns.
- **Acquire** — Proactive social media engagement on TikTok, YouTube, X, and Reddit that turns comments and DMs into followers and conversions.

## Achievements

- Grew to 1,000+ brand customers from a New York base.
- Raised $9M+ total, including a $7M Series A in January 2022.
- Reported 300% year-over-year revenue growth around its Series A.
- Resolved 20,000+ support tickets for SAXX in a single peak season.
- Helped brands exceed 90% customer satisfaction while converting ~10% of support tickets into sales.
- Rebranded from Chatdesk to Remarkable AI to reflect an AI-first product.

## Latest updates

- **2024-10** — Rebranded from Chatdesk to Remarkable AI, launching the beremarkable.ai site and an AI-first product spanning Support, Retain, and Acquire.
- **2022-01** — Closed a $7M Series A led by Cultivation Capital with Menlo Ventures, Harlem Capital, Fika Ventures, and Serena Ventures.

## Links

- Website: https://www.beremarkable.ai
- LinkedIn: https://www.linkedin.com/company/beremarkableai
- Twitter/X: https://twitter.com/chatdesk
- YouTube: https://www.youtube.com/@beremarkableai
- Instagram: https://www.instagram.com/beremarkableai/
- Facebook: https://www.facebook.com/remarkableai/
- TikTok: https://www.tiktok.com/@beremarkableai

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Profile page: https://yespress.io/remarkable-ai
Published by YesPress — https://yespress.io
Last updated: 2026-06-07