# Remark

> Remark sells a connected AI shopping and service platform to retail brands. Human product expertise, merchant knowledge and shopper context inform recommendations, support workflows and purchase actions across Chat, Inbox and Intelligence.

- **Founded:** 2022
- **Headquarters:** Boston, United States
- **Founders:** Theo Satloff (Co-founder & CEO), Carl-Philip Majgaard (Co-founder & Member of Technical Staff), Ian Patterson (Co-founder & Strategy)
- **Products:** Chat, Inbox, Intelligence, Checkout from Chat, Fitment API
- **Notable:** Company reported fourfold revenue growth and 100% customer retention in its July 2025 Series A announcement., Current About page reports 85+ brand partners and 500,000+ guided conversations., Remark’s June 2026 MirrorMate case study reports 32% conversion among chat users and more than USD 1 million in annual chat-driven revenue.

## Products & services

- **Chat** — Context-aware product guidance, recommendations, live availability and approved purchase or order actions.
- **Inbox** — Automates service requests and escalates complex cases with conversation context.
- **Intelligence** — Connects brand knowledge, preferences, purchases and service history across the platform.
- **Checkout from Chat** — Shopify shoppers can manage carts and proceed to checkout inside the conversation; AI cart actions are configurable.
- **Fitment API** — Merchant-provided compatibility targets narrow recommendations to products suited to the shopper’s vehicle or equipment.
- **Real-Time Virtual Try-On** — Browser-based garment visualization that responds to movement; launched with an initial group of fashion partners.

## Achievements

- Company reported fourfold revenue growth and 100% customer retention in its July 2025 Series A announcement.
- Current About page reports 85+ brand partners and 500,000+ guided conversations.
- Remark’s June 2026 MirrorMate case study reports 32% conversion among chat users and more than USD 1 million in annual chat-driven revenue.
- September 2026 Sur La Table case study reports more than USD 18.5 million in annual chat-driven revenue; attribution is not proof of incremental lift.

## Latest updates

- **2026-09** — Published case studies for Sur La Table, Seattle Coffee Gear and One Kings Lane on September 21.
- **2026-08** — Launched Real-Time Virtual Try-On on August 20 with an initial fashion partner group.
- **2026-06** — Introduced the Fitment API on June 8.
- **2026-05** — Launched Shopify Checkout from Chat and SMS Inbox Automation support.

## Links

- Website: https://remark.ai/
- LinkedIn: https://www.linkedin.com/company/withremark/
- Twitter/X: https://x.com/withremark
- Instagram: https://instagram.com/withremark

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Profile page: https://yespress.io/remark
Published by YesPress — https://yespress.io
Last updated: 2026-10-04