# Refiner

> Refiner is customer feedback software built specifically for SaaS, fintech, and marketplace teams. It runs targeted in-product surveys - NPS, CSAT, PMF, onboarding and churn checks - inside web and native mobile apps, then syncs the responses back into a company's data stack so product, growth, and customer success teams can act on what real users are doing. Founded in 2018 by serial bootstrapper Moritz Dausinger and run by a small remote team out of Paris, Refiner is used by companies like Qonto, Razorpay, AutoScout24, and Livestorm.

- **Founded:** 2018
- **Headquarters:** Paris, France
- **Founders:** Moritz Dausinger (Founder & CEO)
- **Team size:** Small remote team (~8 people)
- **Products:** In-app web surveys, Mobile app surveys, Email & link surveys, Segmentation & targeting, AI auto-tagging & translations
- **Notable:** Third successfully bootstrapped SaaS by founder Moritz Dausinger, after Mailparser (sold 2016) and Docparser (sold 2018), both acquired by SureSwift Capital., Adopted by fintech and marketplace leaders including Qonto, Razorpay, and AutoScout24., Bootstrapped to profitability without a traditional venture round.

## Products & services

- **In-app web surveys** — Targeted microsurveys (NPS, CSAT, CES, PMF, onboarding, churn) shown inside a web app based on user traits, behavior, and events.
- **Mobile app surveys** — Native survey SDKs for iOS, Android, React Native and Flutter to capture feedback inside mobile apps.
- **Email & link surveys** — Hosted survey pages, shareable links, and email surveys for reaching users outside the product.
- **Segmentation & targeting** — Audience targeting by user attributes, behavior, device, language, and prior responses, with event- and delay-based triggers.
- **AI auto-tagging & translations** — AI that themes open-text responses automatically and translates surveys into multiple languages.
- **Data integrations & API** — Bi-directional sync with Segment, RudderStack, HubSpot, Slack, Microsoft Teams, Zapier and a REST API to push and pull feedback data.

## Achievements

- Third successfully bootstrapped SaaS by founder Moritz Dausinger, after Mailparser (sold 2016) and Docparser (sold 2018), both acquired by SureSwift Capital.
- Adopted by fintech and marketplace leaders including Qonto, Razorpay, and AutoScout24.
- Bootstrapped to profitability without a traditional venture round.
- Recorded in-app survey response rates as high as 57.7% in customer case studies.

## Latest updates

- **2023-01** — Rolled out AI auto-tagging for open-text responses and AI-powered survey translations.
- **2022-06** — Expanded native mobile survey SDKs across iOS, Android, React Native and Flutter.
- **2024-01** — Deepened customer data platform integrations (Segment, RudderStack) and product-analytics connections.

## Links

- Website: https://refiner.io
- LinkedIn: https://www.linkedin.com/company/refiner-io/
- Twitter/X: https://twitter.com/refiner

---

Profile page: https://yespress.io/refiner
Published by YesPress — https://yespress.io
Last updated: 2026-08-08