# Redo

> Redo is a Draper, Utah commerce software company that began with returns and exchanges and expanded into fulfillment, tracking, support, marketing and AI shopping tools. Free merchant entry products, optional shopper-paid return coverage and usage-priced modules underpin its model. Redo reports serving more than 4,500 brands.

- **Founded:** 2022
- **Headquarters:** Draper, United States
- **Founders:** Tay Brown (Founder; former CEO; reported board member in 2024), Sterling Snow (Co-founder and CEO; joined September 2023)
- **Products:** Returns & Claims, Shipping & Fulfillment, Order Tracking, AI Sales & Support, Commerce Agent
- **Notable:** Announced an $81 million Series B at a reported $1.25 billion valuation in June 2026., Reported more than 4,100 brand customers and 1,750 multi-product merchants in June 2026., Announced ReturnBear acquisition in February 2026 and ReturnLogic acquisition in May 2026.

## Products & services

- **Returns & Claims** — Branded self-service return and claim portals, exchange recommendations, policy-based review and return analytics.
- **Shipping & Fulfillment** — Order batching, merging, scan verification, labels and two-way Shopify synchronization.
- **Order Tracking** — Branded tracking pages, transactional notifications and upsell opportunities.
- **AI Sales & Support** — Unified support inbox, AI reply assistance, autonomous replies and product guidance.
- **Commerce Agent** — Text-based shopping, order edits, tracking, cart recovery and exchanges; advertised as free for a limited time when researched.
- **Warranties** — Product registration, warranty claim handling and analytics.
- **International Returns / Managed Returns** — Regional receiving, inspection, grading, routing and cross-border reverse logistics.
- **Email & SMS / Recover / Contextual** — Marketing messages, human-assisted cart recovery and visitor identification.
- **Checkout Optimization / One Click Upsell** — Checkout experiments, segmentation and post-checkout product offers.
- **Reclaim** — Chargeback evidence assembly and submission; published fee descriptions differ between pricing and product marketing, so confirm commercial terms.

## Achievements

- Announced an $81 million Series B at a reported $1.25 billion valuation in June 2026.
- Reported more than 4,100 brand customers and 1,750 multi-product merchants in June 2026.
- Announced ReturnBear acquisition in February 2026 and ReturnLogic acquisition in May 2026.
- Expanded drop-off options through Happy Returns in September 2026.

## Latest updates

- **2026-09** — Announced Happy Returns integration for box-free, label-free drop-off for eligible returns.
- **2026-08** — Published Recover integration with Smile loyalty points.
- **2026-06** — Announced $81 million Series B led by Smash Capital.
- **2026-05** — Announced ReturnLogic acquisition.
- **2026-02** — Announced ReturnBear acquisition after more than a year of partnership.

## Links

- Website: https://redo.com/
- LinkedIn: https://www.linkedin.com/company/redo-tech
- Twitter/X: https://x.com/redo_hq
- Instagram: https://www.instagram.com/redo_hq

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Profile page: https://yespress.io/redo
Published by YesPress — https://yespress.io
Last updated: 2026-10-25