# Redapto

> Redapto is a San Francisco enterprise-AI company (Y Combinator Fall 2025) building self-improving systems for customer support teams. Its platform monitors 100% of customer conversations across chat, voice, and email, catches quality issues and AI hallucinations in real time, runs custom evaluations tied to a brand's voice and policies, and automatically turns what it learns into updated training material and knowledge-base fixes. The goal is to move support from a cost center to a growth lever - lifting CSAT and net revenue retention and surfacing churn risks and expansion moments across the customer lifecycle.

- **Founded:** 2025
- **Headquarters:** San Francisco, California, United States
- **Founders:** Anirudh Pupneja (Co-founder & CEO), Cheril Shah (Co-founder)
- **Team size:** 2
- **Products:** Full-coverage conversation monitoring, Real-time quality and hallucination detection, Custom evaluations, Self-improving training and knowledge base, Agent simulation and testing
- **Notable:** Accepted into Y Combinator's Fall 2025 (F25) batch., Raised $500K pre-seed led by Y Combinator (December 2025)., Founder Anirudh Pupneja previously built the Generative AI platform and agent infrastructure at Coinbase, reported to save over $2.5M annually.

## Products & services

- **Full-coverage conversation monitoring** — Monitors 100% of customer interactions across chat, voice, and email, replacing the industry norm of sampling under 5% of conversations for quality review.
- **Real-time quality and hallucination detection** — Detects quality issues, procedural gaps, and AI hallucinations as they happen, so bad answers can be caught before they reach the customer.
- **Custom evaluations** — Evaluation rubrics aligned to a brand's voice, policies, and compliance requirements rather than generic scorecards.
- **Self-improving training and knowledge base** — Automatically generates training material and updates knowledge bases as products and policies change, keeping agents current.
- **Agent simulation and testing** — Runs realistic simulations to test updated support flows before they go live, so changes are validated rather than assumed.
- **Root cause and sentiment analytics** — Clusters complaints to surface underlying causes and tracks customer sentiment trends to flag where tone and workflow need to change.

## Achievements

- Accepted into Y Combinator's Fall 2025 (F25) batch.
- Raised $500K pre-seed led by Y Combinator (December 2025).
- Founder Anirudh Pupneja previously built the Generative AI platform and agent infrastructure at Coinbase, reported to save over $2.5M annually.
- Co-founder Cheril Shah's model-optimization work at Adobe and Amazon reportedly improved system latency by 20x and saved over $1M.

## Latest updates

- **2025-12** — Announced a $500K pre-seed round led by Y Combinator, with plans to deepen work in activation, expansion, and full-lifecycle personalization and improve data pipelines and AI accuracy.
- **2025-09** — Participating in Y Combinator's Fall 2025 batch and launched publicly as self-improving systems for customer support teams.

## Links

- Website: https://redapto.com
- LinkedIn: https://www.linkedin.com/company/redapto
- Twitter/X: https://x.com/AnirudhPupneja
- GitHub: https://github.com/apupneja

---

Profile page: https://yespress.io/redapto-yc-f25
Published by YesPress — https://yespress.io
Last updated: 2026-07-30