# Rapid Response Monitoring

> Rapid Response Monitoring is a privately held, dealer-facing professional monitoring company founded in 1992 in Syracuse, New York. Rather than sell alarm systems directly to households, it supplies the people, facilities, software and 24/7 response infrastructure behind independent security dealers, enterprise integrators, commercial fire firms, medical-alert providers and connected-device companies. Its offer spans alarm, fire, video, GPS, PERS and IoT monitoring, plus Central Station as a Service and proprietary account-management tools.

- **Founded:** 1992
- **Headquarters:** Syracuse, United States
- **Founders:** Russell R. MacDonnell (Chairman and CEO), Jeffrey Atkins (President)
- **Team size:** Approximately 580 employees in supplied third-party company data; the company publicly describes a workforce of hundreds
- **Products:** Professional alarm monitoring, RapidLink, RapidWeb, LifeSafety Monitoring, MySecurity Account and MSA Pro
- **Notable:** Founded in 1992 and grew to serve thousands of active dealers with hundreds of employees., Opened a 40,000-square-foot Syracuse headquarters in 2004 and later expanded it., Opened a full-load redundant monitoring center in California in 2014, with company history and later reporting also describing the opening as completed in 2015.

## Products & services

- **Professional alarm monitoring** — 24/7 signal processing, verification, customer contact and emergency dispatch for dealer and integrator accounts.
- **RapidLink** — Proprietary dealer-access software for managing monitoring accounts.
- **RapidWeb** — Browser-based real-time dealer access to account information, reports and monitoring-center data.
- **LifeSafety Monitoring** — A dedicated division for PERS, mPERS, panic devices, lone-worker protection and medical-alert monitoring.
- **MySecurity Account and MSA Pro** — White-labelable account-management apps for single-site and multi-account end users.
- **RapidMobile** — A dealer app for testing zones and signal classes, reviewing account history and listening to recordings.
- **rapidSMS** — An app-free messaging workflow that lets alarm users receive notifications and verify or cancel events.
- **Video monitoring and alarm verification** — Event-driven video verification, talk-down, motion viewing and scheduled guard-tour services across integrated camera platforms.
- **GPS and IoT monitoring** — Monitoring for asset tracking, geofencing, mobile resources, lone workers and connected safety devices.
- **Hosted and hybrid CSaaS** — Central Station as a Service gives customers access to Rapid Response infrastructure and automation while allowing different levels of in-house operation.
- **Triangulum AI** — Proprietary mission-critical software for dynamic workflows, presence awareness and AVS-01 alarm scoring.

## Achievements

- Founded in 1992 and grew to serve thousands of active dealers with hundreds of employees.
- Opened a 40,000-square-foot Syracuse headquarters in 2004 and later expanded it.
- Opened a full-load redundant monitoring center in California in 2014, with company history and later reporting also describing the opening as completed in 2015.
- Won The Monitoring Association's Central Station of the Year award in 2016.
- Opened a 15,000-square-foot hosted customer-care center in Henderson, Nevada, in 2022.
- Became the first third-party monitoring center to earn the UL-CAVS listing for AVS-01 in 2024.
- Released Triangulum AI in 2024 to combine dynamic workflows, presence data and standardized alarm scoring.
- Has produced multiple TMA individual award winners and Security Systems News 40 Under 40 honorees.

## Latest updates

- **2026-05** — Published a DMP partner feature on combining video analytics and two-way audio to actively deter intruders.
- **2026-04** — Published industry guidance on the hidden operational and financial cost of false alarms and the role of AI-assisted verification.
- **2026-04** — Vice President of Technology and Innovation Morgan Hertel began a public series on ethical AI use in security.
- **2025-10** — Publicly opposed a proposed reallocation of the lower 900 MHz band, warning of interference risk for security and safety devices.
- **2025-02** — Partnered with Ubiety Technologies and KEYTH Security to launch the Ubiety Halo presence-awareness solution.
- **2024-10** — Announced a strategic partnership with 3Si to connect verified real-time crime intelligence with monitoring and police response.
- **2024-04** — Announced Joseph Finney as Director of Information Technology, with responsibility for operations, maintenance planning and cyber-risk metrics.
- **2024-04** — Became the first third-party monitoring center to receive a UL-CAVS listing for implementing AVS-01.

## Links

- Website: https://www.rrms.com/
- LinkedIn: https://www.linkedin.com/company/rapid-response-monitoring/
- YouTube: https://www.youtube.com/channel/UC7vupRyJem-yo1qB5ycPVuw
- Instagram: https://www.instagram.com/rapidresponsemonitoring/
- Facebook: https://www.facebook.com/RapidResponseMonitoring/

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Profile page: https://yespress.io/rapid-response-monitoring
Published by YesPress — https://yespress.io
Last updated: 2026-08-21