# Quiq

> Quiq is a Bozeman, Montana enterprise software company that builds an agentic AI platform for customer experience. Founded in 2015 by Mike Myer and William O'Neill, Quiq lets large brands deploy AI agents, AI assistants, and Voice AI across messaging, voice, and email channels - handling customer inquiries end to end while keeping human agents in the loop and giving enterprises governance, compliance, and control. Its platform is used in production by more than 150 global brands including IHG Hotels & Resorts, Volvo, HBO, Lululemon, Roku, and Brinks Home, and it operates on usage-based pricing rather than per-seat licensing.

- **Founded:** 2015
- **Headquarters:** Bozeman, Montana, USA
- **Founders:** Mike Myer (Co-Founder & CEO), William O'Neill (Co-Founder)
- **Team size:** ~105-107 employees (2026)
- **Products:** AI Agents, AI Assistants, Voice AI, AI Studio, Digital Contact Center
- **Notable:** Named Best Conversational Customer Service AI Platform at the 2024 World Future Awards, Received the 2024 Customer Experience Innovation Award from CUSTOMER Magazine, Inc. 5000 honoree (2022)

## Products & services

- **AI Agents** — Agentic AI that resolves customer inquiries directly across messaging, email, and web, tapping each brand's knowledge base for accurate answers and escalating to humans when needed.
- **AI Assistants** — AI that supports human agents in real time - drafting responses, surfacing knowledge, and helping them handle multiple asynchronous conversations at once.
- **Voice AI** — Real-time spoken AI agents that let customers move between voice and messaging channels without losing context. Model-agnostic across ElevenLabs, Deepgram, Google, and Amazon voice models.
- **AI Studio** — The platform layer for designing, building, testing, and governing AI agents with enterprise controls, guardrails, and compliance.
- **Digital Contact Center** — Omnichannel contact center connecting SMS, Apple Messages for Business, Google Business Messages, Facebook Messenger, web chat, voice, and email with seamless AI-to-human handoff.
- **AI Workflows & AI Analysts** — Business-process automation that classifies, routes, and triages inbound conversations, plus analytics agents that surface insight from customer interactions.

## Achievements

- Named Best Conversational Customer Service AI Platform at the 2024 World Future Awards
- Received the 2024 Customer Experience Innovation Award from CUSTOMER Magazine
- Inc. 5000 honoree (2022)
- Grew to serve 150+ global enterprise brands in production
- Reached ~$20M revenue with a team of fewer than 100 people (2024)
- Delivered a reported 5x cost reduction for Roku and 67% lower cost per contact for Brinks Home

## Latest updates

- **2026-05** — Launched Voice AI and unveiled a new brand focused on moving enterprises from isolated AI pilots to scaled, production deployments across the full customer journey.
- **2026-03** — Appointed Jen Grant as Chief Marketing Officer.
- **2024** — Won Best Conversational Customer Service AI Platform (World Future Awards) and the CUSTOMER Magazine Customer Experience Innovation Award.
- **2022-04** — Raised $25M Series C led by Baird Capital to expand its conversational AI platform.

## Links

- Website: https://quiq.com
- LinkedIn: https://www.linkedin.com/company/quiq-ai
- Twitter/X: https://twitter.com/goquiq
- YouTube: https://www.youtube.com/c/Quiq
- Facebook: https://www.facebook.com/goquiq

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Profile page: https://yespress.io/quiq
Published by YesPress — https://yespress.io
Last updated: 2026-08-08