# Customer Communications Management

> Customer Communications Management (CCM) is the unglamorous software layer that generates and delivers the statements, bills, policy letters and notifications businesses send at scale. Four companies show how differently the problem is being attacked: Doxim rolls up regulated-industry document providers in North America, India's Intense Technologies runs high-volume customer data platforms for telecom and insurance, Croatia's Infobip moves billions of messages across 30-plus channels, and Denmark's Templafy automates compliant document creation inside Microsoft 365. The market is growing double digits as AI and omnichannel expectations push companies off legacy print systems.

## Achievements

- Global CCM market valued near $2.3B in 2025 with double-digit CAGR forecasts through the mid-2030s
- Infobip reaches 7B+ devices via 800+ carrier connections across 30+ channels
- Intense Technologies processes $25B of client revenue data and onboards 2.5M customers a day, with claimed 70% telecom market share in India
- Templafy generates compliant Word, PowerPoint, PDF and Excel documents inside Microsoft 365, Google Workspace and Salesforce
- Doxim has acquired multiple providers (Utilitec, DTI, Level One, Market Connections, Pinnacle) to serve banking, utilities, healthcare and insurance

## Latest updates

- **2025-09** — Templafy introduces document agents bringing agentic AI to enterprise document generation
- **2025-01** — Infobip named a CPaaS Leader by IDC MarketScape for the third time

## Links

- Website: https://www.doxim.com/customer-communications-management/
- LinkedIn: https://www.linkedin.com/products/doxim-customer-communications-management-platform/

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Published by YesPress — https://yespress.io
Last updated: 2026-08-07