# QueryPal

> QueryPal is a San Francisco-based enterprise AI company building agentic customer-support software that resolves tickets rather than just deflecting them. Founded by Dev Nag - the former founder and CTO of Wavefront (acquired by VMware) - the company turns a company's existing documentation, past tickets and internal systems into an AI layer that drafts email replies, powers self-serve chat and autonomously resolves issues, while keeping SOC 2 Type II and GDPR-grade security. Originally launched as CtrlStack with $5.2M in seed funding co-led by Sequoia Capital and Engineering Capital, QueryPal pitches itself as 'the human knowledge layer for secure AI.'

- **Founded:** 2020
- **Headquarters:** San Francisco, California, United States
- **Founders:** Dev Nag (Founder & CEO)
- **Team size:** ~11 employees
- **Products:** QueryPal Intercept, QueryPal Prism, QueryPal Concierge, QueryPal Chat (Slack/Teams), QueryPal API
- **Notable:** Launched (as CtrlStack) with $5.2M seed co-led by Sequoia Capital and Engineering Capital in December 2022., 90%+ agent approval rate on AI-drafted support responses., Reported 60% reduction in cost per resolution within 30 days.

## Products & services

- **QueryPal Intercept** — Email integration that generates draft support responses from your existing knowledge base, reaching 90%+ agent approval rates.
- **QueryPal Prism** — Enterprise analytics that analyzes support tickets and customer sentiment to surface trends and cut cost per resolution.
- **QueryPal Concierge** — Agentic AI chatbot that autonomously deflects and resolves customer issues using company docs, websites and internal systems.
- **QueryPal Chat (Slack/Teams)** — In-channel assistant that instantly answers internal questions from company documents and cites its sources.
- **QueryPal API** — Programmatic access to embed QueryPal's question-answering and resolution capabilities into customer-owned systems.

## Achievements

- Launched (as CtrlStack) with $5.2M seed co-led by Sequoia Capital and Engineering Capital in December 2022.
- 90%+ agent approval rate on AI-drafted support responses.
- Reported 60% reduction in cost per resolution within 30 days.
- Customer replaced an incumbent AI (Freddy AI) within the first week of deployment.
- SOC 2 Type II and GDPR compliant with self-hosting options.
- Founder Dev Nag previously founded Wavefront, acquired by VMware.

## Latest updates

- **2025-09** — Dev Nag featured in H.I. Executive Consulting 'Heads Up' interview on transforming customer-support economics.
- **2025-06** — Pulse 2.0 published a founder interview detailing QueryPal's product suite and $300-400B support market opportunity.
- **2025-01** — Rebranded and consolidated product line around Intercept, Prism and Concierge under the 'secure AI' positioning.
- **2022-12** — Company launched as CtrlStack with $5.2M seed funding led by Sequoia Capital and Engineering Capital.

## Links

- Website: https://querypal.com
- LinkedIn: https://www.linkedin.com/company/querypal
- Twitter/X: https://twitter.com/CtrlStackHQ

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Profile page: https://yespress.io/querypal
Published by YesPress — https://yespress.io
Last updated: 2026-07-03