# Pylon

> Pylon is the AI-native customer support platform built specifically for B2B companies. It unifies tickets across Slack Connect, Microsoft Teams, Discord, email, and in-app chat into a single inbox, automates routine work with AI agents, and surfaces account-level intelligence for post-sales teams. Backed by a16z, Bain Capital Ventures, General Catalyst, and Y Combinator.

- **Founded:** 2022
- **Headquarters:** San Francisco, United States
- **Founders:** Marty Kausas (CEO & Co-founder), Robert Eng (Co-founder), Advith Chelikani (Co-founder)
- **Team size:** approx. 120 (LinkedIn); 51 reported at Series B in Aug 2025
- **Products:** Unified Inbox, AI Agents, AI Assistants, Account Intelligence, Knowledge Base & Customer Portal
- **Notable:** Raised $51M total across Seed, Series A, and Series B, 750+ paying customers within 3 years of founding, 5x+ YoY revenue growth for two consecutive years

## Products & services

- **Unified Inbox** — Tickets from Slack Connect, Microsoft Teams, Discord, email, and in-app chat consolidated into one queue.
- **AI Agents** — Autonomous agents that resolve routine support tickets, reducing manual work by roughly 50%.
- **AI Assistants** — Copilot-style helpers that draft replies and surface context so human agents work about 3x faster.
- **Account Intelligence** — Customer data and signals rolled up at the account level for post-sales decision-making.
- **Knowledge Base & Customer Portal** — Self-service docs and a branded portal customers can use to track and submit tickets.
- **Triggers, Macros, Workflows** — Configurable automation engine for routing, SLAs, and escalation.

## Achievements

- Raised $51M total across Seed, Series A, and Series B
- 750+ paying customers within 3 years of founding
- 5x+ YoY revenue growth for two consecutive years
- 150+ migrations from Zendesk, Intercom, and Salesforce Service Cloud
- Y Combinator alum

## Latest updates

- **2025-08** — Closed $31M Series B co-led by a16z and Bain Capital Ventures.
- **2025** — Launched AI Agents that resolve roughly half of routine support tickets autonomously.
- **2025** — Crossed 750 customers and 150 migrations from legacy support platforms.

## Links

- Website: https://usepylon.com
- LinkedIn: https://www.linkedin.com/company/usepylon
- Twitter/X: https://twitter.com/usepylon
- YouTube: https://www.youtube.com/@usepylon

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Profile page: https://yespress.io/pylon
Published by YesPress — https://yespress.io
Last updated: 2026-05-23