# Pylon

> Pylon is a B2B customer support platform built for companies that talk to customers over Slack, Microsoft Teams, and email instead of legacy ticket portals. Founded in 2022 by former Airbnb, Samsara, and Affinity engineers Marty Kausas, Advith Chelikani, and Robert Eng, it went through Y Combinator's W23 batch, started as a Slack-to-Zendesk connector, and now positions itself as the first support platform for the entire post-sales team. It has raised $51M total, including a $31M Series B co-led by a16z and Bain Capital Ventures, and serves 750+ companies including Together AI, Cognition, and Temporal. It integrates natively with CRMs like HubSpot and Salesforce.

## Achievements

- Raised $51M total, including a $31M Series B co-led by a16z and Bain Capital Ventures
- Grew to 750+ customers including Together AI, Cognition, Temporal, AssemblyAI, Hightouch and HackerRank
- Two consecutive years of 5x+ year-over-year revenue growth
- Migrated 150+ companies off legacy platforms like Zendesk, Intercom and Salesforce Service Cloud
- Reached 100+ customers and millions in ARR through founder-led sales before hiring a sales team

## Latest updates

- **2025-01** — Announced a $31M Series B co-led by a16z and Bain Capital Ventures, bringing total funding to $51M and customer count past 750.

## Links

- Website: https://www.usepylon.com
- LinkedIn: https://www.linkedin.com/company/usepylon/
- Twitter/X: https://twitter.com/usepylon

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Profile page: https://yespress.io/pylon-wants-to-kill-zendesk-slack-generation
Published by YesPress — https://yespress.io
Last updated: 2026-08-05