# Contact Center Software 2026: Puzzel, Genesys, Vocalcom, UJET

> A field guide to the 2026 contact center software market through four of its players. Genesys is the sprawling incumbent; Puzzel the Nordic cloud pioneer that started in 1998; Vocalcom the French dialer specialist that its founder, Anthony Dinis, bought back at the end of 2025 to rebuild AI-first; and UJET the Google Cloud-backed challenger from San Francisco now led by a new CEO. Together they show how the humble support call is being re-engineered.

## Achievements

- Genesys Cloud CX is the most-reviewed CCaaS platform on Gartner Peer Insights, rated around 4.6 stars.
- Puzzel pioneered cloud contact center delivery in the Nordics starting in 1998.
- Vocalcom's Hermes dialer was long regarded as a benchmark for predictive dialing across 38+ countries.
- UJET grew roughly 40% in 2023, above the CCaaS market average, on the strength of its Google Cloud alliance.

## Latest updates

- **2025-04** — UJET appoints Vasili Triant as CEO; founder Anand Janefalkar becomes Chairman and Chief Evangelist.
- **2025-12** — Anthony Dinis completes buyback of Vocalcom with Olivier Duha, exiting private equity.
- **2026-04** — Claudine Cherfan, a 20-year Genesys veteran, joins Vocalcom as Chief Revenue Officer.

## Links

- Website: https://www.genesys.com
- LinkedIn: https://www.linkedin.com/company/puzzel-solutions

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Published by YesPress — https://yespress.io
Last updated: 2026-08-06