# Pure Chat

> Pure Chat is live chat software that lets small and mid-sized businesses talk to website visitors in real time. Built at Scottsdale software house Axosoft during a 30-day internal challenge in 2012 and later spun into its own company, it strips live chat down to a widget you drop on a site and start answering questions with - no enterprise onboarding required. More than 14,000 users across 150+ countries have run over 39 million chats on the platform, which also includes an AI lead-capture bot, ArtiBot. Pure Chat was acquired by virtual receptionist company Ruby in October 2020 and still runs as a standalone product.

- **Founded:** 2012
- **Headquarters:** Scottsdale, Arizona, USA
- **Founders:** Hamid Shojaee (Founder (via Axosoft); Axosoft CEO)
- **Team size:** 11-50 employees
- **Products:** Pure Chat Live Chat, Mobile Apps (iOS & Android), ArtiBot, Integrations
- **Notable:** Over 39 million chats hosted on the platform since 2012, 14,000+ users across 150+ countries, Grew from an internal 30-day challenge project into a standalone company

## Products & services

- **Pure Chat Live Chat** — A customizable live chat widget for websites with unlimited chats, chat history/transcripts, canned responses, pre-chat forms, file transfer, visitor analytics, and an operator dashboard.
- **Mobile Apps (iOS & Android)** — Native apps that let operators answer website chats from their phones on the go.
- **ArtiBot** — A free AI-powered chatbot for lead capture, appointment scheduling, and payment collection, with customizable conversation flows and Google Calendar integration.
- **Integrations** — Connections to HubSpot, Salesforce, Zoho, Google Analytics and 5,000+ apps via Zapier.

## Achievements

- Over 39 million chats hosted on the platform since 2012
- 14,000+ users across 150+ countries
- Grew from an internal 30-day challenge project into a standalone company
- Acquired by Ruby in October 2020
- Coverage in Forbes, Inc., TechCrunch and CIO Magazine

## Latest updates

- **2020-10** — Ruby acquires Pure Chat to build an omnichannel customer engagement offering; Pure Chat continues as a standalone product.
- **2024-12** — Website refreshed under Ruby ownership with updated product screenshots and plan structure (Growth and Pro tiers).

## Links

- Website: https://purechat.com
- LinkedIn: https://www.linkedin.com/company/pure-chat
- Twitter/X: https://x.com/purechat
- Facebook: https://www.facebook.com/purechat/

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Profile page: https://yespress.io/pure-chat
Published by YesPress — https://yespress.io
Last updated: 2026-08-08