# Provide Support

> Provide Support is a New York-based software company that has offered cloud-based live chat and real-time website monitoring tools since 2003. Its widget lets businesses talk to website visitors in real time, watch who is browsing, and start proactive conversations, with no software to install on the customer's side. One of the earliest live chat vendors on the market, it serves more than 10,000 customers worldwide across e-commerce, education, publishing and enterprise, and remains privately held and bootstrapped.

- **Founded:** 2003
- **Headquarters:** New York, NY, USA
- **Founders:** Sergey Skugarev (Founder & CEO)
- **Products:** Live Chat, Real-Time Website Monitoring, Agent Applications, Automatic Chat Translation, Virola Corporate Messenger
- **Notable:** One of the first live chat software providers on the market, operating since 2003., More than two decades of continuous service with no scheduled maintenance downtime., Serves 10,000+ customers globally, including Fortune 500 brands and major universities.

## Products & services

- **Live Chat** — Cloud-based live chat widget that lets businesses talk to website visitors in real time, fully customizable to match a site's design, with no plugin or install required on the visitor's side.
- **Real-Time Website Monitoring** — Dashboard showing who is browsing a site right now, including geo-location, referrer and page, enabling proactive chat invitations.
- **Agent Applications** — Native operator apps for Windows, macOS, iOS and Android so support agents can handle chats from any device.
- **Automatic Chat Translation** — Built-in translation supporting conversations across 41 languages.
- **Virola Corporate Messenger** — Self-hosted team messaging and collaboration product offered by the company for internal corporate communication.

## Achievements

- One of the first live chat software providers on the market, operating since 2003.
- More than two decades of continuous service with no scheduled maintenance downtime.
- Serves 10,000+ customers globally, including Fortune 500 brands and major universities.
- Completed a full front-end and back-end system redesign starting in 2018.
- Supports live chat conversations across 41 languages with automatic translation.

## Latest updates

- **2026-01** — Continues to operate its live chat and website monitoring service with 24/7 support and multiple datacenters, marking over 20 years on the market.
- **2018-01** — Began a major redesign of both the front-end and back-end of the platform to meet modern customer service standards.

## Links

- Website: https://www.providesupport.com
- LinkedIn: https://www.linkedin.com/company/provide-support-llc
- Twitter/X: https://twitter.com/provide_support
- YouTube: https://www.youtube.com/providesupport
- Facebook: https://www.facebook.com/providesupport

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Profile page: https://yespress.io/provide-support
Published by YesPress — https://yespress.io
Last updated: 2026-08-08