# Priority Dispatch

> Priority Dispatch supplies emergency calltaking protocols, ProQA software, quality assurance tools and dispatcher training for medical, fire, police and nurse triage services. Based in Salt Lake City, the company is the exclusive licensee and distributor of IAED unified protocol systems and reports use in 60 countries.

- **Founded:** 1979
- **Headquarters:** Salt Lake City, United States
- **Founders:** Jeff Clawson (Founder and creator of the Medical Priority Dispatch System)
- **Products:** ProQA Paramount, Medical Priority Dispatch System (MPDS), Fire Priority Dispatch System (FPDS), Police Priority Dispatch System (PPDS), Emergency Communication Nurse System (ECNS)
- **Notable:** Company reports deployment in 60 countries and more than 100 million calls annually., Company reports ProQA use in 160 of the 200 largest US cities., Reported more than 35,000 IAED DD-CPR course completions in April 2026.

## Products & services

- **ProQA Paramount** — IAED-protocol calltaking software with structured questioning, dispatch codes, pre-arrival instructions and CAD integration.
- **Medical Priority Dispatch System (MPDS)** — Medical emergency triage and caller-instruction protocols.
- **Fire Priority Dispatch System (FPDS)** — Structured calltaking and instructions for fire emergencies.
- **Police Priority Dispatch System (PPDS)** — Police calltaking protocols including caller and responder safety information.
- **Emergency Communication Nurse System (ECNS)** — Protocol-based nurse triage for appropriate care routing.
- **AQUA 8 Infinity** — Browser-based case review software incorporating ProQA sequences and IAED performance standards; official release announced March 2025.
- **AI SkillLab** — Browser-based voice simulations for dispatcher practice and targeted training.
- **Quality Performance Review (QPR)** — Expert case review and quality-improvement support.
- **Academy Analytics by FirstWatch** — Near-real-time dashboards and analytics using ProQA performance data.
- **Training, implementation and support** — Dispatcher education, certification courses, implementation assistance, regional client outreach and software support.

## Achievements

- Company reports deployment in 60 countries and more than 100 million calls annually.
- Company reports ProQA use in 160 of the 200 largest US cities.
- Reported more than 35,000 IAED DD-CPR course completions in April 2026.
- March 2026 company announcement reports 21% improvement in critical-call response times at Georgian CACC after MPDS implementation; an observational local result.

## Latest updates

- **2026-07** — A LinkedIn release announcement reports ProQA v5.1.1.56 availability in all languages, with medical, fire and police updates; the homepage still displays older version numbers.
- **2026-06** — Tell Me Exactly published an episode with Colorado Springs guests about active-assailant response with and without the protocol.
- **2026-04** — Announced more than 35,000 completions of the IAED DD-CPR course launched in April 2022.
- **2026-03** — Published Georgian CACC first-year MPDS results and a podcast conversation with president Chris Murdock.
- **2025-11** — Announced AQUA Infinity v8.1.40.1014.

## Links

- Website: https://www.prioritydispatch.net/en
- LinkedIn: https://www.linkedin.com/company/priority-dispatch
- Twitter/X: https://twitter.com/PDC_CORP
- Instagram: https://www.instagram.com/prioritydispatch/
- Facebook: https://www.facebook.com/PriorityDispatchCorp

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Profile page: https://yespress.io/priority-dispatch
Published by YesPress — https://yespress.io
Last updated: 2026-10-01