# Pretty Good AI

> Pretty Good AI is a bootstrapped, profitable healthcare software company that automates administrative phone and back-office work for medical practices using athenaOne. Its voice-first agents handle scheduling, refills, referrals, insurance verification, records requests, routing and after-hours calls, then write the result into the EHR through hundreds of bidirectional API connections. The strategic bet is narrow but deep: master one EHR, map each practice's actual rules and charge month-to-month for automation that has to keep earning its place.

- **Founded:** 2025
- **Headquarters:** San Francisco, United States
- **Founders:** JJ Zhuang (Co-Founder and CEO), Kevin Henrikson (Co-Founder), Anand Bollini (Co-Founder)
- **Team size:** 11-50 employees according to LinkedIn and Crunchbase
- **Products:** Patient access automation, Referral and intake automation, Schedule and capacity automation, Revenue protection automation, Operations analytics and QA
- **Notable:** Bootstrapped and profitable while selling on month-to-month contracts, according to company-provided information., A flagship 30-plus-location practice reported roughly 50% call containment within about 30 days across more than 70,000 monthly calls., The same case study reported patient hold time below five minutes, down from peak waits above two hours.

## Products & services

- **Patient access automation** — Voice-first handling of scheduling, rescheduling, refills, records requests, FAQs, routing, escalation and after-hours answering, with real-time EHR updates.
- **Referral and intake automation** — Captures referrals from fax, email, forms and portals, registers patients and tracks referral status inside athenaOne.
- **Schedule and capacity automation** — Runs waitlist backfill, order and recall outreach, no-show recovery, lapsed-patient reactivation and provider-departure rescheduling.
- **Revenue protection automation** — Supports eligibility checks, insurance verification, prior-authorization follow-up, denials, appeals, balance collection and payment workflows.
- **Operations analytics and QA** — Provides KPI dashboards, per-call scoring, review tools, surveys and interaction logs for audits and improvement.

## Achievements

- Bootstrapped and profitable while selling on month-to-month contracts, according to company-provided information.
- A flagship 30-plus-location practice reported roughly 50% call containment within about 30 days across more than 70,000 monthly calls.
- The same case study reported patient hold time below five minutes, down from peak waits above two hours.
- Available on the athenahealth Marketplace.
- Achieved SOC 2 Type II status and states that it is HIPAA compliant.
- Served as a Platinum Sponsor and featured exhibitor at athenahealth Thrive Summit 2025.

## Latest updates

- **2026-08** — Published an expanded resource library covering specialty-specific workflows, prior authorization, scheduling, insurance verification and clinical operations.
- **2026-06** — Promoted a webinar on how a 100-plus-location athenaOne practice deployed AI and exhibited at the Healthcare Contact Center Conference in Atlanta.
- **2026-05** — Published its '95-5 Rule of Healthcare AI' argument about why workflow discipline separates successful deployments from stalled pilots.
- **2025-11** — Demonstrated the platform at athenahealth Thrive Summit 2025 as a Platinum Sponsor and featured exhibitor.
- **2025-10** — Announced a webinar for athenaOne practice leaders focused on revenue and operational bandwidth.

## Links

- Website: https://prettygoodai.com/
- LinkedIn: https://www.linkedin.com/company/pretty-good-ai

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Profile page: https://yespress.io/pretty-good-ai
Published by YesPress — https://yespress.io
Last updated: 2026-08-27