# Pranav Raj S

> Pranav Raj S is the co-founder and CEO of Chatwoot, an open-source customer support platform. An engineer originally from India and based in San Francisco, he helped revive the shelved project as open-source software in 2019 and took it through Y Combinator’s Winter 2021 batch. His public writing focuses on product development, self-hosting, customer conversations and the practical use of AI.

- **Role:** Co-Founder & CEO at Chatwoot
- **Organizations:** Chatwoot, BigBinary, Tracxn, Sensomate Systems
- **Nationality:** Indian
- **Education:** B.Tech in Computer Science & Engineering, College of Engineering, Trivandrum
- **Known for:** Co-founded and leads Chatwoot., Chatwoot participated in Y Combinator Winter 2021., Chatwoot raised a $1.6 million seed round after YC.

## Career timeline

- **2014** — Began his software engineering career; made a documentation contribution to SailsJS.
- **2015–2017** — Worked at Sensomate Systems.
- **2016** — Began Chatwoot as a side project with an initial team.
- **2017** — The original Chatwoot product shut down; worked at Tracxn from 2017 to 2018.
- **2018–2020** — Worked as a senior software engineer at BigBinary.
- **2019** — Chatwoot was open-sourced on August 14 and subsequently launched on Hacker News.
- **2020** — Chatwoot released a stable version in July and incorporated in Delaware.
- **2021** — Participated in Y Combinator Winter 2021; Chatwoot raised a $1.6 million seed round.
- **2024** — Announced 50,000 self-hosted production installations on May 30.
- **2025** — Introduced Captain, Chatwoot’s AI agent, on April 30.
- **2026** — Announced Chatwoot voice calls in beta on June 16.

## Achievements

- Co-founded and leads Chatwoot.
- Chatwoot participated in Y Combinator Winter 2021.
- Chatwoot raised a $1.6 million seed round after YC.
- Announced 50,000 self-hosted production installations in May 2024.
- Spoke about open-source UI/UX at GitHub Satellite India 2021.

## Latest updates

- **2026-07** — The Chatwoot Glossary, attributed to Pranav, was updated on July 2.
- **2026-06** — Introduced voice calls in beta through Twilio and WhatsApp Calling, with self-hosted availability announced from v4.15.0 on paid plans.
- **2025-12** — Published a reading note on Project Hail Mary.
- **2025-04** — Introduced Captain, an AI agent for Chatwoot Cloud paid plans.

## Links

- Website: https://fuzzytransform.com/
- LinkedIn: https://www.linkedin.com/in/pranavrajs
- Twitter/X: https://twitter.com/pranavrajs
- GitHub: https://github.com/pranavrajs

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Profile page: https://yespress.io/pranav-raj-s
Published by YesPress — https://yespress.io
Last updated: 2026-10-13