# Polimorphic

> Polimorphic is a New York-based govtech company building AI-powered software for local and state governments. Its platform pairs a purpose-built Constituent Relationship Manager (CRM) with an AI chatbot, search, voice agents, and automated workflows so residents can get answers and start services 24/7 in 75+ languages - while understaffed agencies cut call volume, automate permitting and licensing, and recover thousands of staff hours. Founded by MIT alumni Parth Shah and Daniel Smith, the company raised an $18.6M Series A led by General Catalyst in 2025, bringing total funding to roughly $28M.

- **Founded:** 2021
- **Headquarters:** New York, New York, United States
- **Founders:** Parth Shah (Co-Founder & CEO), Daniel Smith (Co-Founder & CTO)
- **Team size:** ~58 employees
- **Products:** AI Chatbot & Search, Voice AI, Workflows, Constituent Relationship Manager (CRM), Analytics
- **Notable:** Raised $18.6M Series A led by General Catalyst (2025), bringing total funding to ~$28M, Customers report up to 90% reduction in voicemails and 75% fewer walk-in requests, Littleton, CO cut inbound calls by roughly 50%

## Products & services

- **AI Chatbot & Search** — Multilingual (75+ languages) assistant embedded on government websites that answers resident questions instantly with verified, sourced answers and routes them to the right service.
- **Voice AI** — AI-powered phone agents that field after-hours and overflow calls, give status updates, and start services so residents don't wait on hold and staff aren't buried in voicemails.
- **Workflows** — Automated permit, license, and request workflows that replace paper forms and PDFs with digital intake, payments, and status tracking.
- **Constituent Relationship Manager (CRM)** — A purpose-built CRM that captures every resident request and tracks it through resolution across departments - the first CRM designed for local government.
- **Analytics** — Reporting that shows agencies where requests come from, where bottlenecks are, and how service delivery is improving.
- **Integrations** — Connectors that link Polimorphic to existing government systems, payment processors, and records so data isn't trapped in silos.

## Achievements

- Raised $18.6M Series A led by General Catalyst (2025), bringing total funding to ~$28M
- Customers report up to 90% reduction in voicemails and 75% fewer walk-in requests
- Littleton, CO cut inbound calls by roughly 50%
- Collected more than $10M in online payments for government customers
- Saved an estimated 55,000+ combined staff working hours
- Supports resident self-service in 75+ languages
- Recognized on govtech industry lists (GovTech 100, public-sector AI roundups)

## Latest updates

- **2025-07** — Announced $18.6M Series A led by General Catalyst to scale AI for government efficiency.
- **2025-05** — Series A round closed (reported close date May 23, 2025).
- **2023-11** — Raised $5.6M seed round to bridge the gap between constituents and local government.

## Links

- Website: https://www.polimorphic.com
- LinkedIn: https://www.linkedin.com/company/polimorphic
- Twitter/X: https://twitter.com/polimorphiccom
- Facebook: https://facebook.com/polimorphiccom/

---

Profile page: https://yespress.io/polimorphic
Published by YesPress — https://yespress.io
Last updated: 2026-06-07