# Playvox by NiCE

> Playvox by NiCE is a cloud workforce engagement platform for customer support operations. Its roots in quality reviews, coaching and recognition widened through acquisitions into digital-first workforce management and customer conversation analytics. NiCE now markets Playvox for forecasting, scheduling and monitoring work across voice, chat, email, tickets and back-office processes.

- **Founded:** 2012
- **Headquarters:** Sunnyvale, United States
- **Founders:** Oscar Giraldo (Founder and former CEO)
- **Products:** Playvox Quality Management, Playvox Workforce Management, Playvox Coaching, Learning and Motivation, Playvox Customer AI
- **Notable:** Reported more than 200 customers in 34 countries in January 2021., Reported active-user growth of more than 400% in 2020., Angi reports a projected annual BPO productivity and cost benefit exceeding $1 million after adopting Playvox WFM.

## Products & services

- **Playvox Quality Management** — Evaluations, scorecards, calibration and feedback linked to coaching.
- **Playvox Workforce Management** — Forecasting, scheduling, intraday management and adherence reporting for voice and digital workstreams.
- **Playvox Coaching, Learning and Motivation** — Coaching plans, learning content, badges, points and recognition tied to agent performance.
- **Playvox Customer AI** — Conversation tagging, sentiment and topic analysis added with the Prodsight acquisition.

## Achievements

- Reported more than 200 customers in 34 countries in January 2021.
- Reported active-user growth of more than 400% in 2020.
- Angi reports a projected annual BPO productivity and cost benefit exceeding $1 million after adopting Playvox WFM.
- SeatGeek reports a tenfold reduction in forecasting and scheduling complexity in a NiCE case study.

## Latest updates

- **2024-10** — Playvox adopted the Playvox by NiCE name after joining NiCE.
- **2025-08** — NiCE published a Playvox WFM demo focused on CRM-connected forecasting and scheduling.
- **2026-02** — NiCE published an updated omnichannel Playvox workforce-management data sheet.

## Links

- Website: https://www.playvox.com/
- LinkedIn: https://www.linkedin.com/company/playvox
- Twitter/X: https://twitter.com/PlayVoxCX
- YouTube: https://www.youtube.com/@NICE
- Facebook: https://www.facebook.com/playvox

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Profile page: https://yespress.io/playvox-by-nice
Published by YesPress — https://yespress.io
Last updated: 2026-09-29