# Customer communications platform market

> A comparative market analysis of Newgen Software, Sinch, ISIS Papyrus, Customer.io, Optimove, Adobe, Broadridge and Solimar Systems. The story argues that a crowded customer-communications market is best understood by each vendor's architectural starting point: regulated documents, communications delivery, customer data and journeys, or production workflow. It offers buyers a practical framework for matching the dominant operational risk to the platform category before comparing overlapping feature lists.

## Achievements

- Customer.io reports more than 100 billion messages sent in 2025 and 99.98% platform uptime on its platform page.
- Sinch says more than 175,000 businesses use its Customer Communications Cloud.
- Broadridge says its digital experience platform delivers more than 5 billion communications annually.
- Solimar Systems marks more than 35 years in production print and digital communications.
- Newgen cites an Asian insurer generating more than 200 million communications annually with OmniOMS.

## Latest updates

- **2026-06** — Adobe documented new Journey Optimizer B2B capabilities for orchestrating account and buying-group journeys.
- **2025-06** — Sinch released its State of Customer Communications research focused on AI, trust and omnichannel execution.
- **2025-06** — Solimar reported that Mail-Gard scaled critical healthcare communication capacity using its Chemistry platform.

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Last updated: 2026-08-08