# PerfectServe

> PerfectServe sells cloud software that connects clinical communication, provider scheduling, hospital switchboards, and medical answering services. Its routing engine uses live coverage information to send calls, messages, and alerts to the appropriate care team member; the company reports serving more than 100 health systems, 500 hospitals, and 30,000 medical practices.

- **Founded:** 1997
- **Headquarters:** Miami, United States
- **Founders:** Terrell “Terry” Edwards (Founder and former CEO)
- **Products:** Clinical Collaboration, Lightning Bolt Clinical Team Scheduling, Operator Console, Medical Answering Service, Patient Engagement
- **Notable:** 2026 Best in KLAS for physician scheduling and ambulatory/post-acute clinical communication, as reported by PerfectServe., Lightning Bolt won the KLAS physician scheduling category in 2017, 2018, 2024, 2025, and 2026., Munson Healthcare reported retiring 600 pagers, halving monthly pager fees, and reducing call center volume by 56,000 over 13 months.

## Products & services

- **Clinical Collaboration** — Secure messaging, calls, alerts, and workflow-based routing using live coverage and contact preferences.
- **Lightning Bolt Clinical Team Scheduling** — Rules-based optimization of provider and staff schedules; acquired in 2019.
- **Operator Console** — Cloud-based hospital switchboard and transfer workflows with live on-call information and clinical directory access.
- **Medical Answering Service** — Automated practice call handling, urgency-based routing, and after-hours communication.
- **Patient Engagement** — Patient and family messaging, outreach, and virtual communication capabilities within the platform.
- **PerfectServe Unite** — Integrated communication and scheduling platform announced November 16, 2021.
- **AnesthesiaGo** — Rules-based daily operating-room case assignments for anesthesia staff; acquired January 2022.
- **Intelligent Answering powered by ConnectiveIQ** — AI voice agent Sloane captures caller intent and routes calls using practice workflows and real-time coverage; English and Spanish at launch.

## Achievements

- 2026 Best in KLAS for physician scheduling and ambulatory/post-acute clinical communication, as reported by PerfectServe.
- Lightning Bolt won the KLAS physician scheduling category in 2017, 2018, 2024, 2025, and 2026.
- Munson Healthcare reported retiring 600 pagers, halving monthly pager fees, and reducing call center volume by 56,000 over 13 months.

## Latest updates

- **2026-02** — Lightning Bolt received its fifth Best in KLAS physician scheduling award; PerfectServe also won the ambulatory communication category.
- **2026-08** — Launched Intelligent Answering powered by ConnectiveIQ with AI agent Sloane on August 10.
- **2026-09** — September 28 announcement outlined investment in operational benchmarks, secure data infrastructure, AI, voice, and connected digital workflows.

## Links

- Website: https://www.perfectserve.com/
- LinkedIn: https://www.linkedin.com/company/perfectserve
- Twitter/X: https://twitter.com/PerfectServe
- YouTube: https://www.youtube.com/@PerfectServe
- Instagram: https://www.instagram.com/perfectserveinc/
- Facebook: https://www.facebook.com/perfectserve

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Profile page: https://yespress.io/perfectserve
Published by YesPress — https://yespress.io
Last updated: 2026-10-01