# Pendo

> Pendo is a Raleigh-based software company that helps product teams understand and improve how people use their applications. Its platform combines product analytics, in-app guides, session replay, user sentiment and AI-driven feedback and prediction, so companies can see where users (and now AI agents) get stuck and act on it without leaning on engineering. Founded in 2013 and valued at $2.6 billion, Pendo serves roughly 14,000 businesses worldwide, including a large share of the Fortune 500.

- **Founded:** 2013
- **Headquarters:** Raleigh, North Carolina, USA
- **Founders:** Todd Olson (Co-founder & CEO), Eric Boduch (Co-founder), Rahul Jain (Co-founder), Erik Troan (Co-founder & former CTO)
- **Team size:** ~1,000 employees (2026)
- **Products:** Pendo Analytics, Pendo Guides, Session Replay, Sentiment / NPS, Pendo Listen
- **Notable:** Reached $2.6B valuation and unicorn status (2021), Surpassed $200M in annual recurring revenue and first positive cash generation (fiscal 2024), Named to Fast Company's 2026 Most Innovative Companies list for the launch of Agent Analytics

## Products & services

- **Pendo Analytics** — Tracks how users move through web and mobile apps - every feature, session and workflow - to reveal what drives adoption and retention.
- **Pendo Guides** — In-app walkthroughs, tooltips and onboarding flows built by product/marketing teams without engineering work.
- **Session Replay** — Playback of real user sessions - clicks, scrolls and cursor movement - to see exactly where people struggle.
- **Sentiment / NPS** — In-app NPS surveys and sentiment collection to capture how users feel at the moment they act.
- **Pendo Listen** — AI voice-of-customer product that synthesizes feedback across channels to prioritize the roadmap; built on the Zelta AI acquisition.
- **Pendo Predict** — AI-powered churn and expansion prediction; built on the Forwrd.ai acquisition.
- **Orchestrate** — Cross-channel journeys that combine in-app guides and email to drive onboarding, adoption and retention.
- **Pendo Adopt** — Digital adoption solution for internal, employee-facing apps such as Salesforce and Workday.
- **Data Sync** — Pushes Pendo behavioral data into cloud data warehouses for deeper analysis.
- **Agent Analytics** — Measures the usage, performance and business impact of AI agents inside software - the launch that put Pendo on Fast Company's 2026 innovators list.

## Achievements

- Reached $2.6B valuation and unicorn status (2021)
- Surpassed $200M in annual recurring revenue and first positive cash generation (fiscal 2024)
- Named to Fast Company's 2026 Most Innovative Companies list for the launch of Agent Analytics
- Recognized as an Inc. Best Workplace multiple years running (2018-2026)
- Serves roughly 14,000 businesses including ~75 of the Fortune 500
- Made four acquisitions in 18 months - three of them AI-native - to build out an AI-first platform

## Latest updates

- **2026-02** — Acquired AI product-management platform Chisel Labs and opened an India R&D hub in Pune - Pendo's fourth acquisition in 18 months.
- **2026-03** — Named to Fast Company's Most Innovative Companies 2026 list in the Enterprise category for Agent Analytics.
- **2025-12** — Agent Analytics reached general availability, letting companies measure how users interact with AI agents.
- **2025-07** — Acquired Forwrd.ai and launched Pendo Predict, adding AI-driven churn and expansion prediction.
- **2024-07** — Acquired customer-intelligence platform Zelta AI, which powers Pendo Listen.

## Links

- Website: https://www.pendo.io/
- LinkedIn: https://www.linkedin.com/company/pendo-io
- Twitter/X: https://x.com/pendoio
- YouTube: https://www.youtube.com/@Pendoio
- Instagram: https://www.instagram.com/pendo.io/
- Facebook: https://www.facebook.com/Pendoio

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Profile page: https://yespress.io/pendo
Published by YesPress — https://yespress.io
Last updated: 2026-08-06