# Penciled

> Penciled is an AI front office assistant for physical therapy clinics. It plugs into the clinic's existing EHR - primarily WebPT - to text and call patients, book and confirm appointments, complete plans of care, send reminders, and fill last-minute cancellations from an automated waitlist. Founded by Shawn Shivdat and Deniz Sert in the Y Combinator W24 batch, the company now serves 200+ providers across 50+ clinics and books thousands of appointments a month.

- **Founded:** 2022
- **Headquarters:** San Francisco, California, United States
- **Founders:** Shawn Shivdat (Co-founder & CEO), Deniz Sert (Co-founder)
- **Team size:** 2-6
- **Products:** AI Front Office Assistant, Automated Waitlist / Cancellation Filling, Plan of Care Completion, WebPT Native Integration
- **Notable:** Accepted into Y Combinator's Winter 2024 batch, Grew to 200+ providers across 50+ physical therapy clinics, Books thousands of appointments per month across customer clinics

## Products & services

- **AI Front Office Assistant** — An AI agent that texts and calls patients to schedule, confirm, and reschedule appointments, working inside the clinic's existing EHR.
- **Automated Waitlist / Cancellation Filling** — Detects cancellations in real time and fills the open slot from a managed waitlist automatically.
- **Plan of Care Completion** — Tracks each patient's prescribed plan of care and proactively schedules the visits needed to complete it.
- **WebPT Native Integration** — Direct read/write integration with the WebPT EHR so scheduling and patient communication stay in sync.

## Achievements

- Accepted into Y Combinator's Winter 2024 batch
- Grew to 200+ providers across 50+ physical therapy clinics
- Books thousands of appointments per month across customer clinics
- Reported 35X ROI on filled cancellations at Renew Physical Therapy
- Drove a 14.8% increase in visits and 50%+ self-scheduled appointments at Marketplace Physical Therapy
- Raised roughly $2.6M from YC, Initialized Capital, and healthcare founders

## Latest updates

- **2024-03** — Launched publicly out of Y Combinator's W24 batch as an AI front office assistant for physical therapy.
- **2024-07** — Positioned as an 'AI front office assistant for physical therapy,' expanding beyond receptionist framing to full front-office automation.
- **2025** — Scaled to 200+ providers across 50+ clinics with native WebPT integration and published customer case studies.

## Links

- Website: https://penciled.com
- LinkedIn: https://www.linkedin.com/company/penciled

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Profile page: https://yespress.io/penciled-yc-w24
Published by YesPress — https://yespress.io
Last updated: 2026-07-30