# PDS A Converge Company

> PDS, the Paragon Development Systems business acquired by Converge in 2022, supplies, implements and supports enterprise IT for healthcare, corporate and public-sector organizations. Its services connect workplace devices, cloud and infrastructure with ongoing IT, patient portal, EHR and telehealth support. Converge combined with Mainline as Pellera Technologies in April 2025.

- **Founded:** 1986
- **Headquarters:** Brookfield, United States
- **Founders:** Craig Schiefelbein (Co-founder and former CEO)
- **Products:** Digital Workplace Platforms, Enterprise Solutions, Managed Services, Patient Portal Service Desk, EHR Service Desk
- **Notable:** PDS announced inclusion in CRN Tech Elite 250 in March 2022., PDS announced MSP 500 Elite 150 inclusion in February 2022; the announcement headline says 2022, though a body sentence contains a 2020 inconsistency., Mason Wells reported an HP Partner in Excellence for Global Philanthropy award in 2012 for the WhozNext student technology leadership program.

## Products & services

- **Digital Workplace Platforms** — End-user technology, collaboration, remote work and learning, device support and lifecycle services.
- **Enterprise Solutions** — Data-center and network modernization, cybersecurity, hybrid cloud and advisory services.
- **Managed Services** — Ongoing systems management, security services and service-desk support, including after-hours coverage.
- **Patient Portal Service Desk** — Technical assistance with patient portal access and navigation, with around-the-clock coverage options.
- **EHR Service Desk** — Workflow, how-to and troubleshooting assistance for electronic health record users.
- **Telehealth Support & Patient Outreach** — Pre-visit outreach and help with virtual-visit workflows, browsers, audio and video.
- **Service Desk Cost Calculator** — A planning tool for estimating internal analyst costs using staffing, incident volume, wages and overhead; not a PDS price list.
- **Deployment and Microsoft Services** — IT staffing and deployment support, plus Microsoft productivity and collaboration services.

## Achievements

- PDS announced inclusion in CRN Tech Elite 250 in March 2022.
- PDS announced MSP 500 Elite 150 inclusion in February 2022; the announcement headline says 2022, though a body sentence contains a 2020 inconsistency.
- Mason Wells reported an HP Partner in Excellence for Global Philanthropy award in 2012 for the WhozNext student technology leadership program.

## Latest updates

- **2025-04** — An H.I.G. Capital affiliate completed its acquisition of Converge; Converge combined with Mainline Information Systems under Pellera Technologies. Parent-level event, not a separate PDS fundraising.
- **2023-02** — PDS published a February 6 advisory on ransomware attacks exploiting a VMware flaw.
- **2022-08** — PDS published Aruba CX switching and SD-WAN content on August 22.

## Links

- Website: https://pdsit.net/
- LinkedIn: https://www.linkedin.com/company/paragon-development-systems/
- Twitter/X: https://twitter.com/PDSIT/
- YouTube: https://www.youtube.com/user/PDSIT
- Facebook: https://www.facebook.com/PDSCareers

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Profile page: https://yespress.io/pds-a-converge-company
Published by YesPress — https://yespress.io
Last updated: 2026-10-24