# PCMI

> PCMI supplies cloud software for administering F&I products, warranties and service contracts. Its PCRS platform connects sales, policy administration, claims, payments and risk reporting for third-party administrators, dealers and manufacturers; TruComply handles lender refund workflows. The company reports more than 125 customers and 440,000 users worldwide.

- **Founded:** 2012
- **Headquarters:** Chicago, United States
- **Founders:** Mark Nagelvoort (Founder and Executive Chairman)
- **Products:** PCRS F&I, PCRS Consumer, TruComply, Claims Intelligence, PresentNow
- **Notable:** Company-reported 171 million contracts processed and 51 million claims processed as of September 2026., Company-reported 125+ customers, 440,000 users and 100+ integrations., Sym-Tech case study reports up to 60% fewer follow-up emails and claim resolution up to two weeks faster.

## Products & services

- **PCRS F&I** — Policy Claim and Reporting Solutions: cloud administration for F&I sales, policies, claims, payments, risk management and dealer participation.
- **PCRS Consumer** — Warranty administration for appliances, electronics, home, furniture, utilities and HVAC, including technician dispatch and reporting.
- **TruComply** — F&I loan refund platform for lenders covering cancellation, refund calculation, payment collection and reconciliation.
- **Claims Intelligence** — PCRS framework encompassing AutomationIQ, InsightsIQ and WorkforceIQ. Launched in August 2025 with Intelligent Payments; current materials describe broader governed claims automation, analytics and routing.
- **PresentNow** — PCRS specialty F&I rating and contracting module launched in October 2025; digital lite menu capabilities expanded in September 2026.
- **Data Pipelines** — PCRS data synchronization offering for real-time or overnight access to administration data.
- **Loyalty Program Management** — PCRS add-on for limited warranty loyalty programs such as battery or engine-for-life plans.

## Achievements

- Company-reported 171 million contracts processed and 51 million claims processed as of September 2026.
- Company-reported 125+ customers, 440,000 users and 100+ integrations.
- Sym-Tech case study reports up to 60% fewer follow-up emails and claim resolution up to two weeks faster.
- Hendrick customer materials report a 75% reduction in contract processing time.
- Claims Intelligence received the Transformative Technology Innovation Award at the 2025 Warranty Innovation Awards.

## Latest updates

- **2026-09** — September 8: PresentNow expanded digital lite menu capabilities for specialty F&I, including packages, presentation, customer selections and contracting.
- **2026-01** — Clyde Owen became CEO effective January 1; founder Mark Nagelvoort transitioned to Executive Chairman.
- **2025-11** — Acquired StoneEagle Enterprise Solutions Business Unit; retail business remained independent.
- **2025-08** — Launched Claims Intelligence, initially with Intelligent Payments.
- **2025-03** — Thoma Bravo made a strategic growth investment; existing shareholders retained minority positions.

## Links

- Website: https://www.pcmicorp.com/
- LinkedIn: https://www.linkedin.com/company/pcmi-corporation
- Twitter/X: https://twitter.com/PCMICorporation
- YouTube: https://www.youtube.com/channel/UCWY-EEjlDwImsOITvyWheNw
- Facebook: https://www.facebook.com/pg/PCMICorporation/posts/

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Profile page: https://yespress.io/pcmi
Published by YesPress — https://yespress.io
Last updated: 2026-09-30