# Pavel Pavlenko

> Pavel Pavlenko, also publicly known as Pavlo Pavlenko, is the Kyiv-based co-founder and CEO of HelpCrunch. His background spans software engineering, customer success and product management. He helped launch HelpCrunch in 2016, broaden its mobile-chat concept into a web-and-mobile customer communication platform in 2018, and develop its Ukrainian-market offering after the full-scale invasion in 2022.

- **Role:** Co-founder & CEO at HelpCrunch
- **Organizations:** HelpCrunch, SignalHire, NOOSPHERE, FabulaTech, MPA Group
- **Nationality:** Ukrainian
- **Education:** Product management program; High Pass, Product School by Zeo University & Google, Master of Information Technology, Zaporizhzhya National Technical University, Bachelor of Science in Computer Science, Zaporizhzhya National Technical University
- **Known for:** Co-founded HelpCrunch in 2016., Personally onboarded early enterprise customer Halebop Locall, according to HelpCrunch’s company history., Helped establish the Ukrainian-market offering; the company reported more than 1,000 Ukrainian business users by November 2023.

## Career timeline

- **2007-2008** — Software Engineer at MPA Group, according to his public professional-history listing.
- **2008-2013** — Head of Customer Success at FabulaTech.
- **2013-2014** — Product Manager at NOOSPHERE.
- **2014-2016** — Product Manager at SignalHire.
- **2016** — Co-founded HelpCrunch; its company history gives September 3 as the founding date.
- **2018** — HelpCrunch relaunched as a web-and-mobile customer communication platform.
- **2022** — HelpCrunch launched its Ukrainian-market offer in March, with localization, free access and discounted plans.

## Achievements

- Co-founded HelpCrunch in 2016.
- Personally onboarded early enterprise customer Halebop Locall, according to HelpCrunch’s company history.
- Helped establish the Ukrainian-market offering; the company reported more than 1,000 Ukrainian business users by November 2023.
- HelpCrunch’s author biography credits him with bringing 20 products to market; this is a self-reported career figure.

## Latest updates

- **2026-09** — HelpCrunch published per-widget team-member display settings and an option to hide offline agents on September 28; this is a company update, not a personal announcement.
- **2026-08** — HelpCrunch published email assignment rules using sender, recipient and subject fields on August 26.

## Links

- Website: https://helpcrunch.com/
- LinkedIn: https://www.linkedin.com/in/pavlopavlenko/

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Profile page: https://yespress.io/pavel-pavlenko
Published by YesPress — https://yespress.io
Last updated: 2026-10-15