# parcelLab

> parcelLab sells enterprise software that connects order and carrier data to branded tracking, delivery communications, returns, delivery promises and analytics. Its customers include IKEA, H&M, YETI and Wyze; the company reports serving more than 1,000 brands worldwide.

- **Founded:** 2015
- **Headquarters:** Boston, United States
- **Founders:** Tobias Buxhoidt (Co-Founder; CEO listed on current leadership page), Julian Krenge (Co-Founder and Chief Product Officer), Anton Eder (Co-Founder and Chief Operating Officer)
- **Products:** Convert, Engage, Retain, Insights, WISMO/R Agent
- **Notable:** Raised US$112 million in its May 2021 Series C., Current company careers and customer-success pages report 1,000+ brands., Wyze case study reports a 20% reduction in where-is-my-order inquiries.

## Products & services

- **Convert** — Predictive delivery promises on product pages, cart and checkout, plus order-protection capabilities.
- **Engage** — Branded tracking pages and event-triggered, personalized delivery communications.
- **Retain** — Branded self-service returns, exchanges, store credit and returns communications.
- **Insights** — Carrier and fulfillment analytics, benchmarking, engagement reporting and customer feedback.
- **WISMO/R Agent** — AI resolution of order, delivery, return and refund inquiries using live order and carrier data; homepage release dated February 27, 2026.
- **Copilot** — In-app AI assistance for investigating and configuring post-purchase workflows, with review and approval of changes; action update September 2, 2026.
- **Fraud & Abuse Protection dashboard** — Returns-module dashboard for reviewing fraud signals and abuse; homepage release dated May 29, 2026.

## Achievements

- Raised US$112 million in its May 2021 Series C.
- Current company careers and customer-success pages report 1,000+ brands.
- Wyze case study reports a 20% reduction in where-is-my-order inquiries.
- Company reports inclusion in G2’s 2025 Top 50 Supply Chain & Logistics software products.

## Latest updates

- **2026-02** — Homepage release notes date the WISMO/R Agent release to February 27.
- **2026-05** — Fraud & Abuse Protection dashboard release dated May 29.
- **2026-07** — AI email-template assistant release dated July 15.
- **2026-09** — Copilot: From answers to action update dated September 2.

## Links

- Website: https://parcellab.com/
- LinkedIn: https://www.linkedin.com/company/parcellab/
- Twitter/X: https://twitter.com/parcellab
- GitHub: https://github.com/parcellab
- YouTube: https://www.youtube.com/@parcellab
- Facebook: https://www.facebook.com/parcelLab/

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Profile page: https://yespress.io/parcellab
Published by YesPress — https://yespress.io
Last updated: 2026-10-05