# Pankaj Dhanuka

> Pankaj Dhanuka is the co-founder, chairman, managing director and CEO of Fusion CX. A commerce graduate and accounting professional who previously worked at Unit Trust of India, he co-founded the business with Kishore Saraogi in 2004 and directs its growth and strategy. His public work centres on international acquisitions, customer experience operations and AI-assisted service delivery.

- **Role:** Co-Founder, Chairman, Managing Director & CEO at Fusion CX
- **Organizations:** Fusion CX, Unit Trust of India, Global Seamless Tubes and Pipes, Omind Technologies Inc.
- **Nationality:** American
- **Education:** Bachelor of Commerce, University of Calcutta, Chartered Accountant, Institute of Chartered Accountants of India, Company Secretary, Institute of Company Secretaries of India
- **Known for:** Co-founded Fusion CX in 2004 and led its international growth strategy., Named CEO of the Year at the Silver Feather Awards 2025.

## Career timeline

- **1993** — Began his career at Unit Trust of India in Mumbai.
- **2004** — Co-founded the business now known as Fusion CX with Kishore Saraogi.
- **2007** — Fusion acquired HelpDeskNow and opened centres in Newfoundland, Canada.
- **2012** — Fusion acquired O’Currance Teleservices and opened a Utah delivery centre.
- **2013** — Fusion acquired Phocus Contact Solutions in Canada.
- **2019** — Fusion acquired Ameridial and opened a flagship centre in Tirana, Albania.
- **2022** — Fusion acquired Boomsourcing.
- **2025** — Appointed managing director effective March 28; Fusion announced its Sequential Technology International acquisition in March.
- **2026** — Fusion announced acquisitions of Skycom and VA Platinum.

## Achievements

- Co-founded Fusion CX in 2004 and led its international growth strategy.
- Named CEO of the Year at the Silver Feather Awards 2025.

## Latest updates

- **2026-10** — Appeared with Kishore Saraogi in a Business Today interview about Fusion CX’s launched ₹702 crore IPO, growth plans and AI opportunity.
- **2026-09** — Fusion CX announced entry into Australia through its acquisition of VA Platinum.
- **2026-01** — Spoke in IIM Calcutta’s Being a CEO series on January 31 about leadership and AI.
- **2026-01** — Fusion CX announced its acquisition of Latin American BPO Skycom.
- **2025-12** — Received CEO of the Year recognition at the Silver Feather Awards 2025.

## Links

- Website: https://www.fusioncx.com/our-leadership/pankaj-dhanuka-cofounder-md-ceo/
- LinkedIn: https://www.linkedin.com/in/pankaj-dhanuka-5391a815

---

Profile page: https://yespress.io/pankaj-dhanuka
Published by YesPress — https://yespress.io
Last updated: 2026-10-15