# Pac Biz Outsourcing

> Pac Biz Outsourcing is a Phoenix-based business process outsourcing company with operations in Dumaguete, Philippines. Founded in 2015 after a pivot from taxi operations, it supplies managed customer support, dispatch, virtual assistants and back-office services, and is developing AI tools for call scoring and coaching.

- **Founded:** 2015
- **Headquarters:** Phoenix, United States
- **Founders:** Eric Mulvin (Co-founder and CEO), Bob Grunstein (Co-founder)
- **Products:** Managed customer support, Transportation and NEMT dispatch support, Ecommerce and SaaS support, AI Native Virtual Assistants, Pac Biz QA App
- **Notable:** Pivoted from taxi operations to a call-center business in 2015., Company reported more than 145 staff in October 2018 and more than 200 in November 2025., Great Place to Work company profile reports 89% positive employee sentiment.

## Products & services

- **Managed customer support** — Dedicated teams for phone, email and chat support, with training, supervision and quality assurance.
- **Transportation and NEMT dispatch support** — Booking, call handling, dispatch and driver coordination for taxi and non-emergency medical transportation operators; iCabbi platform experience.
- **Ecommerce and SaaS support** — Customer support and operational assistance for online retail and software businesses.
- **AI Native Virtual Assistants** — Dedicated assistants trained in client systems, AI workflows, process documentation and administrative support.
- **Pac Biz QA App** — Company-described call transcription, scoring, dashboards, coaching insights, dispute workflow and role-based access. Public release date and standalone pricing are not established.
- **AI ad call scoring** — Company-described inbound marketing-call analysis with red, yellow and green lead-quality scores.
- **Transportation AI tools** — Tools in development for back-office work, dispatch assistance, driver communication and operational insights.

## Achievements

- Pivoted from taxi operations to a call-center business in 2015.
- Company reported more than 145 staff in October 2018 and more than 200 in November 2025.
- Great Place to Work company profile reports 89% positive employee sentiment.
- Clutch lists a 4.7/5 overall score from three reviews when researched.

## Latest updates

- **2026-10** — Published articles about AI’s role in NEMT and protecting rider information; the rider-data article is dated October 19.
- **2026-10** — Published an Unfinished Business conversation with Craig Weber about communication and AI on October 6.
- **2025-11** — Reported exhibiting at Mobilize 2025 and developing software to score taxi and NEMT calls automatically.

## Links

- Website: https://pac-biz.com/
- LinkedIn: https://www.linkedin.com/company/pacbiz/
- Twitter/X: https://twitter.com/pac_biz
- YouTube: https://www.youtube.com/@pacbizoutsourcing
- Instagram: https://www.instagram.com/pacbizoutsourcing/
- Facebook: https://www.facebook.com/pacbizsupport

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Profile page: https://yespress.io/pac-biz-outsourcing
Published by YesPress — https://yespress.io
Last updated: 2026-10-24