# Ozonetel

> Ozonetel makes cloud contact-center and customer-experience software. Its oneCXi platform combines calling, digital channels, AI-assisted service, quality audits, and analysis of customer conversations for businesses that need to sell and support at scale.

- **Founded:** 2007
- **Headquarters:** San Jose, United States
- **Founders:** Murthy Chintalapati (Founder and CEO), Atul Sharma (Co-founder and CTO at the 2021 funding announcement), Chaitanya Chokkareddy (Co-founder and Chief Innovation Officer at the 2021 funding announcement)
- **Products:** oneCXi, CloudAgent, CXi Audit, CXi Pulse, CXi Switch
- **Notable:** Company says oneCXi is used by 3,500+ brands in 150 countries., Ozonetel says it won 27 industry awards for CX transformation., Its LinkedIn profile cites G2 recognition among Top 50 Customer Service and Top 100 Fastest Growing Products.

## Products & services

- **oneCXi** — Unified customer experience intelligence platform spanning contact-center operations, journeys, AI engagement, and analytics.
- **CloudAgent** — Cloud contact-center software with IVR, routing, dialers, monitoring, omnichannel agent desktop, and CRM integrations.
- **CXi Audit** — AI-assisted quality assessment of customer conversations against configurable business criteria.
- **CXi Pulse** — Analyzes recorded conversations for topics, sentiment, and operational insights.
- **CXi Switch** — SDKs and widgets for embedded app and web voice calls connected to CloudAgent.
- **CXi Agents** — Autonomous AI agents for customer-experience workflows introduced in 2025.

## Achievements

- Company says oneCXi is used by 3,500+ brands in 150 countries.
- Ozonetel says it won 27 industry awards for CX transformation.
- Its LinkedIn profile cites G2 recognition among Top 50 Customer Service and Top 100 Fastest Growing Products.
- 2025 GenAI Product of the Year award announced by Ozonetel.
- Acquired CloudConnect Communications in 2024 to add mobile-first unified communications capabilities.

## Latest updates

- **2025-11** — Product changelog added chat campaign APIs and campaign bulk updates.
- **2025-05** — Ozonetel voice integration became available in Zendesk Sell.
- **2025-01** — Ozonetel announced CXi Agents for autonomous customer-experience workflows.

## Links

- Website: https://ozonetel.com/
- LinkedIn: https://www.linkedin.com/company/ozonetel
- Twitter/X: https://x.com/Ozonetel
- YouTube: https://www.youtube.com/@ozonetel_onecxi
- Instagram: https://www.instagram.com/ozonetel_onecxi/
- Facebook: https://www.facebook.com/OzonetelCommunications/

---

Profile page: https://yespress.io/ozonetel
Published by YesPress — https://yespress.io
Last updated: 2026-09-29