# Otter

> Otter sells restaurant software and hardware that bring delivery apps, in-store orders, menus, payments, and reporting into a connected system. Its products serve independent restaurants, quick-service chains, food halls, and other food-service operators.

- **Founded:** 2019
- **Headquarters:** Los Angeles, United States
- **Products:** Otter POS, Order Manager, Menus and 86ing, Kiosk, Online Ordering and QR Ordering
- **Notable:** Company claims more than 100,000 restaurants use Otter., Operates internationally, including localized UK and Australian offerings., Skyline Chili case study reports a 96% reduction in storefront downtime and a 74% reduction in cancellations; these are vendor-reported customer outcomes.

## Products & services

- **Otter POS** — Multichannel point-of-sale software, payment processing, terminals, and offline functionality.
- **Order Manager** — Consolidates incoming orders with automatic acceptance, printing, preparation times, and POS integration.
- **Menus and 86ing** — Synchronizes menus, prices, photos, and item availability across channels and locations.
- **Kiosk** — Self-service ordering hardware and software.
- **Online Ordering and QR Ordering** — Direct restaurant ordering through websites and mobile QR experiences.
- **Catering** — Dedicated menus, scheduling up to six months ahead, deposits, invoices, and fulfillment tools; listed at $35 per location monthly.
- **Loyalty** — Rewards, promotions, customer engagement, and repeat-visit tools.
- **Analytics and Financials** — Sales and item reporting, order issue tracking, and delivery payout reconciliation.
- **Revenue Recapture** — Automated delivery refund disputes and weekly refund reporting.
- **Marketing** — Automates campaigns and promotions across delivery apps.
- **Kitchen Display** — Routes tickets into back-of-house preparation workflows.
- **Website Builder** — Restaurant websites connected to menus and ordering.

## Achievements

- Company claims more than 100,000 restaurants use Otter.
- Operates internationally, including localized UK and Australian offerings.
- Skyline Chili case study reports a 96% reduction in storefront downtime and a 74% reduction in cancellations; these are vendor-reported customer outcomes.

## Latest updates

- **2026-10** — Published an updated roundup of restaurant customer reviews on October 7.
- **2026-09** — September 18 product update introduced menu photo assignment and description generation, simplified discounts, an updated ordering overview, and better Uber Eats busy-mode synchronization.
- **2026-09** — September 2 Skyline Chili case study describes its return to Otter and June 2026 kiosk and direct-ordering pilots.

## Links

- Website: https://www.tryotter.com/
- LinkedIn: https://www.linkedin.com/company/otterrestaurant/
- YouTube: https://www.youtube.com/tryotter
- Instagram: https://www.instagram.com/tryotter/
- Facebook: https://www.facebook.com/tryotter
- TikTok: https://www.tiktok.com/@try_otter

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Profile page: https://yespress.io/otter
Published by YesPress — https://yespress.io
Last updated: 2026-10-17