# Oscar Giraldo

> Colombian software entrepreneur Oscar Giraldo founded Playvox, a customer-service workforce software company that became part of NICE in 2024. A systems engineer from Manizales and former Playvox CEO, he later became its chief innovation officer. He now leads Oversai and is also the founder of SOBERAN, extending his work into AI-assisted customer experience and business operations.

- **Role:** Founder & CEO at Oversai; Founder at SOBERAN
- **Organizations:** Playvox by NICE, Oversai, SOBERAN, Arcaris, Medularis, Needish
- **Nationality:** Colombian
- **Education:** Systems Engineering, Universidad Autónoma de Manizales
- **Known for:** Founded Playvox and led its development into an international customer-service software company., Playvox was included in Forbes Colombia’s 30 business promises for 2021., Playvox served more than 200 customers in 34 countries by January 2021.

## Career timeline

- **2008** — Medularis was making early sales in Chile; Giraldo was its general manager.
- **2010** — Sold his interest in Medularis to his former partner, according to contemporary 2011 reporting.
- **2011** — Led Arcaris in Santiago as it developed Playcall and prepared for Global Connection incubation at Plug and Play in Silicon Valley.
- **2012** — Playvox founding year used by the company and its founder.
- **2017** — Beginning of rapid Playvox growth, as described in the 2022 Startupeable episode notes.
- **2021-01** — Playvox announced $25 million in funding led by Five Elms Capital and its acquisition of Agyle Time.
- **2021-08** — Moved from CEO to chief innovation officer and remained a director; Louis Bucciarelli became CEO effective August 2.
- **2022-06** — Participated in Fundación Consejo España-Colombia’s Colombian Leaders program in Spain.
- **2024** — Playvox became part of NICE.
- **2026** — Current company pages identify him as founder and CEO of Oversai and founder of SOBERAN; observed October 25, 2026, rather than a claimed founding date.

## Achievements

- Founded Playvox and led its development into an international customer-service software company.
- Playvox was included in Forbes Colombia’s 30 business promises for 2021.
- Playvox served more than 200 customers in 34 countries by January 2021.
- Led Playvox through the period encompassing acquisitions of Trainbox and Agyle Time.

## Latest updates

- **2026-10** — As checked on October 25, company pages list him as founder and CEO of Oversai and founder of SOBERAN. This is a verification month, not an announced appointment date.
- **2026-06** — SOBERAN published a June 18 article under his byline about governing AI agent identities across ERP, CRM, and contact-center systems.
- **2024-10** — Playvox’s change to Playvox by NICE confirmed its incorporation into NICE, reported October 1.

## Links

- LinkedIn: https://www.linkedin.com/in/ogiraldo/
- Twitter/X: https://x.com/ogirald0
- Instagram: https://www.instagram.com/ogiraldo/

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Profile page: https://yespress.io/oscar-giraldo
Published by YesPress — https://yespress.io
Last updated: 2026-10-25