# Oren Butansky

> Oren Cohen Butansky is deputy CEO and head of the Private Customers Division at AIG Israel, with responsibility for sales, service and claims. His career spans telecom, credit cards, banking and aviation, including customer service leadership at Isracard and El Al. His public writing emphasizes frontline learning, employee development and the role of human judgment alongside technology.

- **Role:** Deputy CEO and Head of the Private Customers Division, Sales, Service & Claims at AIG Israel
- **Organizations:** AIG Israel, El Al Israel Airlines, Bank Hapoalim, Isracard, MIRS Communications, 012
- **Education:** B.A. in Economics and Social Sciences, Bar-Ilan University, B.A. in Psychology, Open University of Israel, M.A. in Business and Marketing, Darby University (as named in Isracard’s 2011 annual report)
- **Known for:** Appointed to lead AIG Israel’s private customers division, encompassing sales, service and claims., Led El Al’s customer and service organization during its service transformation., Listed as a judge for Unistream’s 2026 Entrepreneur of the Year competition.

## Career timeline

- **—** — Held sales leadership at SDM, the sales company of MIRS Communications, and led Internet support centers at 012.
- **2011** — Joined Isracard management in June as Head of Customer Service.
- **—** — Led direct banking at Bank Hapoalim, as described in his own public career recollections.
- **2021** — Joined El Al in customer and service leadership; the 2024 annual report records an office commencement date of March 1, 2021.
- **2023** — Participated in a customer experience panel at FTE Global.
- **2025** — Discussed El Al’s service strategy in industry interviews.
- **2026** — Appointment as AIG Israel deputy CEO and head of private customers announced on June 4.

## Achievements

- Appointed to lead AIG Israel’s private customers division, encompassing sales, service and claims.
- Led El Al’s customer and service organization during its service transformation.
- Listed as a judge for Unistream’s 2026 Entrepreneur of the Year competition.

## Latest updates

- **2026-06** — Appointment as deputy CEO and head of the Private Customers Division at AIG Israel announced on June 4.

## Links

- LinkedIn: https://www.linkedin.com/in/oren-cohen-butansky-b8b869372

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Profile page: https://yespress.io/oren-butansky
Published by YesPress — https://yespress.io
Last updated: 2026-10-21