# OptraHEALTH

> OptraHEALTH is a San Jose-based AI healthcare intelligence company that turns dense genomic and clinical data into plain conversation. Its patented HealthFAX platform and GeneFAX product line use conversational AI, natural language processing, and knowledge graphs to help labs, hospitals, payors, and patients navigate genetic testing, revenue cycle management, prior authorization, and clinical decisions - letting people ask their health data questions through chat, mobile, and voice interfaces.

- **Founded:** 2016
- **Headquarters:** San Jose, California, United States
- **Founders:** Dr. Gauri Naik (Founder & CEO (geneticist, PhD)), Abhijeet (Abhi) Gholap (Co-Founder & Executive Chairman)
- **Team size:** ~73 employees (US HQ + Pune, India R&D)
- **Products:** HealthFAX, GeneFAX, CounselorConnect, AiCounsyl, AI Consulting & Staff Augmentation
- **Notable:** Built GeneFAX, a HIPAA-compliant conversational AI platform for genetic health spanning chat, mobile, and voice (Alexa, Cortana, Google Home)., Co-published the ENGAGE study with Johns Hopkins University in a Nature/Springer journal (2024)., Launched GeneFAX Pro in collaboration with Microsoft Azure (2020).

## Products & services

- **HealthFAX** — Patented AI platform unifying clinical intelligence, revenue intelligence (RCM, prior authorization automation, cost estimation), and patient engagement; deployable as a virtual assistant across web, WhatsApp, and voice.
- **GeneFAX** — AI-powered, HIPAA-compliant knowledge platform for genetic health with chatbot interfaces for patient education, genetic test recommendation, consenting, triage, and pre-/post-test e-counseling.
- **CounselorConnect** — AI-enabled module within GeneFAX that connects patients to board-certified genetic counselors remotely.
- **AiCounsyl** — Personal health companion that helps patients understand cardiac and lab reports.
- **AI Consulting & Staff Augmentation** — Strategy implementation and embedded AI/ML expertise for healthcare organizations.

## Achievements

- Built GeneFAX, a HIPAA-compliant conversational AI platform for genetic health spanning chat, mobile, and voice (Alexa, Cortana, Google Home).
- Co-published the ENGAGE study with Johns Hopkins University in a Nature/Springer journal (2024).
- Launched GeneFAX Pro in collaboration with Microsoft Azure (2020).
- Deployed HealthFAX at Bumrungrad International Hospital, Southeast Asia's largest hospital.
- Advisory board includes DNA-sequencing pioneer George M. Church (Harvard/MIT).

## Latest updates

- **2025-05** — Clinical Intelligence capability unveiled within the HealthFAX platform.
- **2024-09** — HealthFAX RCM solutions reported breakthrough results with a healthcare client implementation.
- **2024-01** — ENGAGE study published in a Nature/Springer journal via OptraHEALTH-Johns Hopkins partnership.
- **2023-10** — HealthFAX introduced personalized care cost estimation and prior authorization automation with Clinical Intelligence.
- **2023-05** — Bumrungrad International Hospital collaborated to implement HealthFAX.
- **2023-03** — HealthGPT launched for secured healthcare conversations.

## Links

- Website: https://optrahealth.com
- LinkedIn: http://www.linkedin.com/company/optrahealth
- Twitter/X: https://twitter.com/optra_health
- Instagram: https://www.instagram.com/optrahealth/
- Facebook: https://facebook.com/optrahealth/

---

Profile page: https://yespress.io/optrahealth
Published by YesPress — https://yespress.io
Last updated: 2026-06-20