# OnRamp

> OnRamp is a Boston-based B2B software company that builds a customer onboarding and engagement platform. Founded in 2020 by Paul Holder and Ross Lerner, it uses agentic AI, guided workflows, and a self-serve customer portal to help post-sales teams automate onboarding, accelerate time-to-value, and turn onboarding into a revenue driver. Customers including Qualia, AGS Health, and three Fortune 15 companies have reported onboarding-time reductions of up to 70%.

- **Founded:** 2020
- **Headquarters:** Boston, Massachusetts, United States
- **Founders:** Paul Holder (Co-founder & CEO), Ross Lerner (Co-founder & COO)
- **Team size:** ~61 employees
- **Products:** OnRamp Platform, OnRamp AI, Customer Portal, Process Automation, Insights & Reporting
- **Notable:** Counts three of the Fortune 15 as marquee enterprise customers, Raised $27M total, including a $15M Series A led by Koch Disruptive Technologies (Nov 2025), Tripled revenue for three consecutive years; 100%+ YoY growth

## Products & services

- **OnRamp Platform** — Core customer onboarding and engagement platform combining workflow orchestration, project management, and a customer-facing portal.
- **OnRamp AI** — Agentic AI layer that personalizes onboarding flows, builds tailored playbooks from spreadsheets or natural language, and surfaces risk and completion insights.
- **Customer Portal** — Personalized, role-specific self-serve hub with guidance, progress tracking, training content, tasks, inline communication, and milestone recognition.
- **Process Automation** — Rule-based and AI-driven workflow triggers that automate sales-to-CS handoffs and repetitive onboarding steps.
- **Insights & Reporting** — AI-enhanced analytics revealing velocity, bottlenecks, completion risk, plus AI Summaries for Insights and Views.
- **Integrations & Security** — CRM and system-of-record integrations with enterprise-grade security including SOC 2, HIPAA, and GDPR compliance.

## Achievements

- Counts three of the Fortune 15 as marquee enterprise customers
- Raised $27M total, including a $15M Series A led by Koch Disruptive Technologies (Nov 2025)
- Tripled revenue for three consecutive years; 100%+ YoY growth
- Customers report onboarding-time reductions up to 70% (Flosum 70%, Qualia 53%, AGS Health 30%)
- InCharge saw 90% retention for OnRamp users vs 51% for non-users
- Built what it calls the market's first intelligent onboarding engine using agentic AI

## Latest updates

- **2025-11** — Raised $15M Series A led by Koch Disruptive Technologies, bringing total funding to $27M.
- **2025-11** — Launched AI Summaries for Insights and Views, surfacing patterns and recommendations from onboarding reports.
- **2026-01** — Opening a new 6,000 sq ft Boston office to support team expansion.
- **2024-07** — Announced $14.2M across seed and Series A rounds to automate B2B customer onboarding.

## Links

- Website: https://onramp.us
- LinkedIn: https://www.linkedin.com/company/team-onramp
- YouTube: https://www.youtube.com/@onramp-customer-onboarding

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Profile page: https://yespress.io/onramp
Published by YesPress — https://yespress.io
Last updated: 2026-07-18