# ONE

> ONE (Open Network Exchange) supplies branded commerce technology, travel and lifestyle inventory, loyalty programs, and sales and customer service operations to businesses. Its core markets include travel, hospitality, vacation ownership, retail and financial services. The Scottsdale company was founded in 2020 by John Rowley, Marcia Rowley and Ciprian Morar.

- **Founded:** 2020
- **Headquarters:** Scottsdale, United States
- **Founders:** John Rowley (Co-Founder and Executive Chairman), Marcia Rowley (Co-Founder and Executive Chairman), Ciprian Morar (Co-Founder and Chief Technology Officer)
- **Products:** ONE Marketplace, Universal Currency Exchange, API and modular commerce infrastructure, Managed loyalty and membership programs, Branded sales and service operations
- **Notable:** NICE named ONE a 2025 CX Excellence Award winner in Excellent Customer Service Automation., A NICE case study reports a 252% increase in agentless payment transactions from 2023 to 2024., Took a 70,347-square-foot Scottsdale sublease reported in October 2023.

## Products & services

- **ONE Marketplace** — Brandable travel and lifestyle commerce platform with member accounts, tiered benefits and reward earning and redemption.
- **Universal Currency Exchange** — Program-controlled conversion of money, loyalty rewards and vacation ownership value into marketplace purchases; the technology page also lists cryptocurrency support.
- **API and modular commerce infrastructure** — Documented APIs and independently updatable microservices designed to integrate with existing systems.
- **Managed loyalty and membership programs** — Funding, program administration, member benefits and optional premium tiers.
- **Branded sales and service operations** — Contact center staffing, training, customer care, sales, sourcing and fulfillment.
- **Bookit** — Consumer rewards booking platform announced with Superlogic for travel, entertainment experiences and retail.
- **ONE Referral Engine** — The current ONE site promotes personalized referral offers, automated rewards and measurement, powered by ONE Agency.
- **Chatti** — The current ONE site promotes an AI engagement guide for questions, leads and bookings with a linked video demonstration.

## Achievements

- NICE named ONE a 2025 CX Excellence Award winner in Excellent Customer Service Automation.
- A NICE case study reports a 252% increase in agentless payment transactions from 2023 to 2024.
- Took a 70,347-square-foot Scottsdale sublease reported in October 2023.
- Launched Bookit with Superlogic in February 2025.

## Latest updates

- **2026-09** — ONE’s LinkedIn page promoted participation in the September 7-8 AMDETUR 2026 congress in Mexico City; a shared organizer post identified ONE as a Platinum sponsor.
- **2026-01** — GNEX announced ONE as a Bronze Sponsor for its March 2026 Nashville conference.
- **2025-06** — NICE announced ONE’s Excellent Customer Service Automation award.
- **2025-02** — ONE and Superlogic announced Bookit.

## Links

- Website: https://www.onecompany.com/
- LinkedIn: https://www.linkedin.com/company/opennetworkexchange

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Profile page: https://yespress.io/one
Published by YesPress — https://yespress.io
Last updated: 2026-10-23