# Omilia

> Omilia is a conversational and voice AI company that automates enterprise customer service across phone, chat, and voice channels. Founded in Cyprus in 2002, it built proprietary speech recognition, voice biometrics, and dialogue-management technology long before generative AI became fashionable, and now runs the Omilia Cloud Platform for banks, insurers, telecoms, and retailers including Capital One, Discover, RBC, Vodafone, and Taco Bell. The company powers more than a billion conversations a year in 30 languages and, in August 2026, raised a $67M Series B led by Expedition Growth Capital.

- **Founded:** 2002
- **Headquarters:** Larnaca, Cyprus
- **Founders:** Dimitris Vassos (CEO, Co-Founder & Chief Architect), John Nikolaidis (Chief Commercial Officer & Founding Partner), Pelias Ioannidis (Partner & CFO)
- **Team size:** ~500 employees (2026), targeting ~600 by year-end; team across 5 continents
- **Products:** Omilia Cloud Platform (OCP), Voice Agents, Chat Agents, Authentication Agents / deepVB, TalkGuard
- **Notable:** Named a Visionary in the Gartner Magic Quadrant for Conversational AI Platforms in 2025 and 2026, Only vendor recognized as Customers' Choice in the 2024 Gartner Peer Insights Voice of the Customer report for Enterprise Conversational AI Platforms, with 97% of reviewers recommending it, Processes over 1 billion conversations annually in 30 languages

## Products & services

- **Omilia Cloud Platform (OCP)** — The company's end-to-end conversational AI platform for building and running automated customer-service agents across voice and digital channels.
- **Voice Agents** — Self-learning voice AI that answers and resolves customer calls in natural language, replacing traditional IVR menus.
- **Chat Agents** — Text-based conversational agents for web, app, and messaging channels sharing the same understanding models as voice.
- **Authentication Agents / deepVB** — Voice-biometrics authentication that verifies callers in real time from their voiceprint, without PINs, passwords, or security questions.
- **TalkGuard** — Real-time anti-fraud and deepfake-detection product that flags suspicious voices and spoofing attempts during a live call.
- **CSR CoPilot** — An agent-assist tool that supports human customer-service reps with real-time suggestions and automation during calls.
- **Workforce AI** — Automated call quality management and analytics for contact-center operations.
- **DiaManT** — Omilia's proprietary dialogue-management engine that tracks conversational context and decides how the agent responds.
- **deepASR** — Proprietary automatic speech-recognition engine tuned for noisy, real-world contact-center audio.
- **Lexis** — Native voice-synthesis (text-to-speech) system for natural-sounding agent voices.

## Achievements

- Named a Visionary in the Gartner Magic Quadrant for Conversational AI Platforms in 2025 and 2026
- Only vendor recognized as Customers' Choice in the 2024 Gartner Peer Insights Voice of the Customer report for Enterprise Conversational AI Platforms, with 97% of reviewers recommending it
- Processes over 1 billion conversations annually in 30 languages
- Powers over 200 enterprise deployments, including a Tier 1 US bank handling 1M+ calls per day
- Grew annual recurring revenue roughly 10x between 2020 and 2026 to about $60M
- Bootstrapped and profitable for 18 years before taking outside capital in 2020

## Latest updates

- **2026-08** — Raised a $67M Series B led by Expedition Growth Capital to open a new US office, expand its go-to-market team, and hire a chief revenue officer, CMO, and VP of revenue operations.
- **2026-06** — Recognized as a Visionary in the 2026 Gartner Magic Quadrant for Conversational AI Platforms for the second consecutive year, with security and governance cited as its key differentiator.
- **2025-03** — Launched Omilia Workforce AI for automated contact-center call quality management.
- **2025-01** — Appointed Marios Fakiolas as Chief Technology Officer to accelerate AI-native product development.

## Links

- Website: https://omilia.com
- LinkedIn: https://www.linkedin.com/company/omilia-ltd
- Twitter/X: https://twitter.com/omilialtd
- YouTube: https://www.youtube.com/user/omilialtd

---

Profile page: https://yespress.io/omilia
Published by YesPress — https://yespress.io
Last updated: 2026-08-06