# Odigo

> Odigo is a French-born, European leader in Contact Center as a Service (CCaaS). It sells cloud software that lets big organizations manage customer conversations across voice and 10+ digital channels from one interface, layered with conversational AI, virtual agents, agent-assist tools and analytics. Unusual for the category, Odigo acts as both software integrator and telecom operator, giving it end-to-end control of voice quality with a 99.95% SLA. Tracing its roots to 1986 and the audiotel pioneer Prosodie, the company today serves 350+ enterprises across 100+ countries and roughly 155,000 active agents, and is positioning itself as a sovereign European alternative to US contact-center giants.

- **Founded:** 1986
- **Headquarters:** Issy-les-Moulineaux, France
- **Team size:** ~664 employees (2025); 700+ CX experts cited across Europe
- **Products:** Odigo CCaaS Platform, AI Orchestrator, Natural Language Understanding (NLU), Agent Assist, AI Connectors
- **Notable:** Named a Visionary in the 2020 and 2021 Gartner Magic Quadrant for CCaaS - noted as the only European provider in that position in 2020., Named a Leader in the Gartner Magic Quadrant for CCaaS, Western Europe for five consecutive years through 2019., Nearly 40 years of continuous operation, evolving from audiotel pioneer to AI-driven CCaaS leader.

## Products & services

- **Odigo CCaaS Platform** — Cloud Contact Center as a Service platform connecting 10+ voice and digital channels in a single agent interface, integrated with CRMs like Salesforce and Microsoft Dynamics for a 360-degree customer view.
- **AI Orchestrator** — A unified AI management layer that coordinates virtual agents, bots and human handoffs across the customer journey.
- **Natural Language Understanding (NLU)** — NLU-powered conversational AI for automated qualification and virtual agents, built on 24+ years of language-processing experience.
- **Agent Assist** — Real-time AI assistance that surfaces knowledge and suggestions to human advisors during live interactions.
- **AI Connectors** — Pre-built integrations to third-party AI such as Google Dialogflow CX and IBM, letting customers plug existing AI into the contact center.
- **Analytics & Workforce Management** — Real-time dashboards and reporting for KPIs (AHT, FCR, CSAT), conversation analysis and workforce optimization.

## Achievements

- Named a Visionary in the 2020 and 2021 Gartner Magic Quadrant for CCaaS - noted as the only European provider in that position in 2020.
- Named a Leader in the Gartner Magic Quadrant for CCaaS, Western Europe for five consecutive years through 2019.
- Nearly 40 years of continuous operation, evolving from audiotel pioneer to AI-driven CCaaS leader.
- Acquired by Capgemini in 2011 for ~EUR 382M, then carved out to Apax/Seven2 in 2020.
- Acquired Akio in November 2025 to build a sovereign European CCaaS/CXaaS group.
- Processes over 1 billion customer interactions annually across 100+ countries.

## Latest updates

- **2025-11** — Odigo completed the acquisition of French CX vendor Akio to build a sovereign European alternative in the CCaaS and CXaaS markets, extending into SME and mid-market segments.
- **2025** — Estimated ~$73M ARR and ~664 employees; ~$219M valuation reported.
- **2023** — Launched the AI Orchestrator for unified AI management across the customer journey and deepened Google Dialogflow CX integration.

## Links

- Website: https://odigo.com
- LinkedIn: https://www.linkedin.com/company/odigo/
- Twitter/X: https://twitter.com/odigo
- YouTube: https://www.youtube.com/@odigofrance
- Instagram: https://www.instagram.com/odigo_off/

---

Profile page: https://yespress.io/odigo
Published by YesPress — https://yespress.io
Last updated: 2026-08-06