# Odigo

> Odigo is a French Contact Center as a Service (CCaaS) provider that began in 1986 as an audiotel service, grew inside Capgemini as the Odigo platform, and became independent in 2020 under private equity owner Seven2 (formerly Apax Partners). It handles up to 12 million calls a day and over 2 billion interactions a year for 350+ enterprises across 100+ countries, and it positions itself as the European, GDPR-native alternative to US-based rivals like Five9, Talkdesk and Cisco.

## Achievements

- Processes over 2 billion customer interactions per year and up to 12 million calls per day
- Serves 350+ enterprises across more than 100 countries
- Named a Global Visionary in Gartner analysis and a Leader by ISG for European CCaaS
- Built a GDPR-native European sovereign cloud infrastructure for regulated enterprises
- Retains blue-chip clients including Air France-KLM, DHL, Allianz, Fnac-Darty, La Redoute and PMU

## Latest updates

- **2024-10** — Laurent Dechaux, a 30-year software executive from Oracle, Sage and Enablon, appointed CEO.
- **2025-Q1** — Reported roughly 41M euros quarterly revenue and 83% customer satisfaction, citing AI-led growth.
- **2025** — Cited by customers in Gartner Peer Insights Voice of the Customer and highlighted for agentic AI capabilities.

## Links

- Website: https://www.odigo.com
- LinkedIn: https://www.linkedin.com/company/odigo

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Published by YesPress — https://yespress.io
Last updated: 2026-08-06