# Observe.AI

> Observe.AI builds AI agents for the contact center. Its Agentic CX platform listens to every customer call and message, resolves routine interactions with voice AI agents, coaches human agents in real time, and automates quality assurance so companies can review 100% of conversations instead of a sample. Founded in 2017 and backed by $214M in funding including a SoftBank-led Series C, it serves more than 350 enterprises such as Pearson, Accolade, Public Storage and SoFi.

- **Founded:** 2017
- **Headquarters:** Redwood City, California, USA
- **Founders:** Swapnil Jain (Co-Founder & CEO), Jithendra Vepa (Co-Founder & CTO), Sharath Keshava Narayana (Co-Founder), Akash Singh (Co-Founder)
- **Team size:** Approximately 250-350 employees
- **Products:** VoiceAI Agents, Real-Time Agent Assist / Agent Copilot, AutoQA, Conversation Intelligence, GenAI Insights / Voice of Customer
- **Notable:** Raised $214M total, reaching a $1.4B valuation with SoftBank Vision Fund 2 leading the 2022 Series C., Grew to 350+ enterprise customers across insurance, healthcare, fintech, retail and BPO., Helped Pearson and Concentrix drive a 25-point NPS increase.

## Products & services

- **VoiceAI Agents** — Enterprise-grade autonomous voice agents that handle customer calls with human-like conversation, empathy and listening, launched to resolve interactions end to end.
- **Real-Time Agent Assist / Agent Copilot** — Live guidance for human agents during calls - surfacing knowledge, next-best actions and prompts in the moment.
- **AutoQA** — Automated quality assurance that evaluates 100% of customer conversations against scorecards instead of a small manual sample.
- **Conversation Intelligence** — Speech recognition and NLP engine that transcribes and analyzes every call and message across channels.
- **GenAI Insights / Voice of Customer** — Generative-AI analytics surfacing turn-by-turn sentiment shifts, root causes and top reasons customers reach out across 100% of conversations.
- **Coaching Copilot** — Data-driven agent coaching workflows tied to performance signals from real conversations.

## Achievements

- Raised $214M total, reaching a $1.4B valuation with SoftBank Vision Fund 2 leading the 2022 Series C.
- Grew to 350+ enterprise customers across insurance, healthcare, fintech, retail and BPO.
- Helped Pearson and Concentrix drive a 25-point NPS increase.
- Achieved enterprise security and compliance certifications including SOC2, ISO 27001, HIPAA, HITRUST and GDPR.
- Launched VoiceAI Agents in 2025, moving from analytics into autonomous call handling.
- Started in Y Combinator and scaled to a category leader in contact center AI.

## Latest updates

- **2025-06** — Expanded GenAI Insights with AI agents for Voice of Customer intelligence, surfacing turn-by-turn sentiment and root causes across 100% of conversations.
- **2025-03** — Launched VoiceAI Agents, a unified platform of autonomous voice agents alongside Real-Time Agent Assist, AutoQA and coaching.
- **2025-01** — Announced a strategic collaboration agreement with AWS to accelerate adoption of AI agents for customer experience.
- **2024-06** — Launched next-generation Conversation Intelligence built on generative AI to speed value realization in contact centers.

## Links

- Website: https://www.observe.ai
- LinkedIn: https://www.linkedin.com/company/observeai
- Twitter/X: https://twitter.com/observeAI
- YouTube: https://www.youtube.com/@ObserveAI
- Instagram: https://www.instagram.com/weareobserveai/
- Facebook: https://www.facebook.com/observeai/

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Profile page: https://yespress.io/observe-ai
Published by YesPress — https://yespress.io
Last updated: 2026-08-06