# NRC Health

> NRC Health sells healthcare experience software, research, and advisory services to hospitals, health systems, and medical groups. Its platform combines patient and employee feedback, consumer research, reputation tools, rounding, and Huey AI to help organizations understand concerns and act on them.

- **Founded:** 1981
- **Headquarters:** Lincoln, United States
- **Founders:** Michael D. Hays (Founder; Chairman of the Board; former CEO)
- **Products:** Experience / CAHPS and real-time feedback, Market Insights, Community Insights, Huey AI, nGage
- **Notable:** 2026 Best in KLAS winner in Healthcare Experience Management, score 89.7., Medallia 2024 New Partner Award., Founder-led business established in 1981; founder transitioned from CEO to chairman in 2025.

## Products & services

- **Experience / CAHPS and real-time feedback** — Patient surveys, benchmarking, comments, and follow-up workflows. NRC Health is an approved HCAHPS vendor.
- **Market Insights** — Syndicated consumer research on healthcare brand awareness, perceptions, preferences, and loyalty.
- **Community Insights** — Custom research and patient communities for testing specific business questions.
- **Huey AI** — Healthcare experience AI embedded in feedback collection, analysis, and assistance. Public coverage describes the suite in 2024.
- **nGage** — Conversational listening across patient, employee, and community touchpoints.
- **nQuire** — Natural-language prompts for exploring feedback.
- **nAct** — AI-assisted service recovery.
- **MyStory / MyView** — Patient-generated context and summaries of what matters to individuals in the electronic health record.
- **Rounding / nVolve** — Patient and employee rounding workflows; Nobl technology acquired in 2024. Ambient listening is offered within Leader Rounding.
- **Employee Experience** — Engagement, pulse, lifecycle, safety, and nursing satisfaction programs powered in partnership with Medallia.
- **Reputation** — Listings, review monitoring, and publishing patient survey ratings.
- **Discharge Calls** — Outreach to support care transitions after discharge.
- **The Governance Institute** — Membership, education, publications, conferences, and advisory support for healthcare boards and executives.

## Achievements

- 2026 Best in KLAS winner in Healthcare Experience Management, score 89.7.
- Medallia 2024 New Partner Award.
- Founder-led business established in 1981; founder transitioned from CEO to chairman in 2025.

## Latest updates

- **2026-07** — Q2 revenue rose 4% year over year to $35.4 million; TRCV rose 11% to $151.9 million. GAAP net loss was $3.3 million; adjusted net income was $6.9 million.
- **2026-04** — Corporate legal name changed from National Research Corporation to NRC Health, effective April 15; NRC ticker unchanged.
- **2026-02** — Won the Healthcare Experience Management category in the 2026 Best in KLAS report.

## Links

- Website: https://nrchealth.com/
- LinkedIn: https://www.linkedin.com/company/national-research-corporation/
- Twitter/X: https://x.com/nrchealth
- Instagram: https://www.instagram.com/nrchealth/
- Facebook: https://www.facebook.com/nationalresearchcorporation

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Profile page: https://yespress.io/nrc-health
Published by YesPress — https://yespress.io
Last updated: 2026-10-02