# NQX

> NQX is the customer-experience company created when Canada's Nordia unified with Philippines-based Quantrics in 2025. The privately held business designs, digitizes, and operates contact centers for enterprises and public-sector organizations, combining roughly 10,000 employees, Canadian and Philippine delivery sites, omnichannel support, workforce management, consulting, analytics, automation, and human-supervised AI. Its pitch is pragmatic: automate repeatable work, train agents for the complicated moments, and blend onshore cultural fluency with offshore scale.

- **Founded:** 1999
- **Headquarters:** Laval, Canada
- **Founders:** Bell Canada (Joint-venture co-founder), Excell Global Services (Joint-venture co-founder)
- **Team size:** More than 10,000 employees across Canada and the Philippines; LinkedIn lists a 5,001-10,000 employee range.
- **Products:** NQX Contact Center, NQX Digital, NQX Consulting, Odyssey, PEAK
- **Notable:** Grew from about 1,300 employees in 2009 to more than 10,000 under CEO John DiNardo, according to NQX., Handles more than 20 million customer interactions annually across more than 120 call types, according to company materials., Moved 80% of its frontline customer-experience workforce to remote work by 2021.

## Products & services

- **NQX Contact Center** — End-to-end inbound, outbound, back-office, and omnichannel operations delivered through onshore, nearshore, offshore, remote, hybrid, and in-center teams.
- **NQX Digital** — Contact-center digitization spanning AI agents, simulations, agent assist, quality and coaching tools, conversation analytics, automation, CRM, CCaaS, and workforce-platform integration.
- **NQX Consulting** — Customer-journey mapping, operating-model design, workforce optimization, quality assurance, analytics, recruitment, training, and CX transformation planning.
- **Odyssey** — A 16-week onboarding program using scaffolding, blended learning, simulations, huddles, coaching, and staged autonomy to reduce early agent attrition.
- **PEAK** — A proactive coaching methodology for contact-center team managers designed to surface performance and engagement risks before weekly metrics cross failure thresholds.

## Achievements

- Grew from about 1,300 employees in 2009 to more than 10,000 under CEO John DiNardo, according to NQX.
- Handles more than 20 million customer interactions annually across more than 120 call types, according to company materials.
- Moved 80% of its frontline customer-experience workforce to remote work by 2021.
- Nordia was recognized by Waterstone as one of Canada's Most Admired Corporate Cultures in 2018 and 2021.
- An Odyssey pilot reported 91% of participants felt supported by trainers and one outbound class recorded 0% attrition after 90 days.
- A 2024 luxury-brand transition handled seasonal demand at four times steady-state volume and later reported performance above contractual targets.

## Latest updates

- **2026-06** — CEO John DiNardo published guidance arguing that employee readiness, workflow integration, and human accountability matter more than simply asking whether a contact center uses AI.
- **2026-05** — NQX renewed its JEVI suicide-prevention outreach and fundraising partnership for a second consecutive year.
- **2026-04** — NQX published a reskilling argument for training agents as problem solvers as AI takes more routine contacts.
- **2026-01** — NQX outlined 2026 CX themes including continuous 'everboarding,' sentiment detection, and more agile customer journeys.
- **2025-12** — NQX released case studies on virtual leadership and a peak-season transition for a luxury brand.
- **2025-05** — Nordia and Quantrics unified under the NQX brand, organized around Contact Center, Digital, and Consulting services.

## Links

- Website: https://nqx.ca
- LinkedIn: https://www.linkedin.com/company/nqx
- Facebook: https://www.facebook.com/nqx.inc/

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Profile page: https://yespress.io/nqx
Published by YesPress — https://yespress.io
Last updated: 2026-08-23