# Nishant Singh

> Nishant Singh is the founder and CEO of global banking software company BUSINESSNEXT, formerly CRMNEXT. Based in Noida, he previously co-founded qMGN in New York, returned to India in 2001 and built enterprise software for banks. His current focus is autonomous banking, private AI and connecting customer engagement with financial institutions’ operations.

- **Role:** Founder and CEO at BUSINESSNEXT
- **Organizations:** BUSINESSNEXT (formerly CRMNEXT), qMGN Inc., CMC
- **Education:** Birla Institute of Technology
- **Known for:** Built an India-based enterprise software company serving banks internationally., Won HDFC Bank as a CRMNEXT customer in a competition that included Microsoft., Led the expansion from CRMNEXT to BUSINESSNEXT and its autonomous banking platforms.

## Career timeline

- **Early career** — Worked at CMC after engineering college, then joined a product startup and moved to Silicon Valley.
- **1997** — Co-founded qMGN Inc. in New York and served as CTO.
- **2001** — Returned to India.
- **2002** — Founded the business later known as CRMNEXT and BUSINESSNEXT.
- **2006** — Launched the first CRMNEXT product version.
- **2014** — CRMNEXT received a $7 million investment from Norwest Venture Partners.
- **2022** — Expanded the CRMNEXT brand into BUSINESSNEXT.
- **2024** — Discussed private AI at Davos; BUSINESSNEXT introduced AGENTNEXT in November.
- **2025** — BUSINESSNEXT was named a Leader with the highest current offering score in Forrester’s Q1 financial services CRM evaluation.
- **2026** — ServiceNow announced a $40 million strategic investment in BUSINESSNEXT on July 23.

## Achievements

- Built an India-based enterprise software company serving banks internationally.
- Won HDFC Bank as a CRMNEXT customer in a competition that included Microsoft.
- Led the expansion from CRMNEXT to BUSINESSNEXT and its autonomous banking platforms.
- BUSINESSNEXT received Leader recognition and the highest current offering score in the Q1 2025 Forrester financial services CRM evaluation.
- Secured a strategic investment and operating collaboration with ServiceNow in July 2026.

## Latest updates

- **2026-07** — ServiceNow announced a USD 40 million investment and plans to combine BUSINESSNEXT customer engagement with middle and back-office operations, focusing on APAC.
- **2026-02** — Singh discussed AI-assisted lending, service automation and relationship-manager productivity in a PTI report published February 18.
- **2025-03** — BUSINESSNEXT’s Leader placement and highest current offering score in the Q1 2025 Forrester financial services CRM evaluation were reported publicly.
- **2024-11** — BUSINESSNEXT launched AGENTNEXT on November 20, followed by Singh’s November 27 interview explaining the platform.

## Links

- Website: https://www.businessnext.com/
- LinkedIn: https://www.linkedin.com/in/nishants/

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Profile page: https://yespress.io/nishant-singh
Published by YesPress — https://yespress.io
Last updated: 2026-10-23