# Nicereply

> Nicereply is a Bratislava-based customer experience platform that lets support teams measure how customers feel through one-click CSAT, CES and NPS surveys embedded in emails, signatures and web pop-ups. Spun out of Slovak hosting company WebSupport in 2010, it plugs into help desks like Zendesk, Freshdesk, Front and Help Scout to score agents and conversations in real time. The company reports helping roughly 1,600 companies - including Lenovo, Microsoft and HubSpot - collect more than 15 million pieces of feedback, and is an officially licensed NPS vendor of Bain & Company.

- **Founded:** 2010
- **Headquarters:** Bratislava, Slovakia
- **Founders:** Michal Truban (Founder (via WebSupport))
- **Team size:** Approximately 11-15 employees
- **Products:** Customer Satisfaction Score (CSAT), Customer Effort Score (CES 2.0), Net Promoter Score (NPS), Employee surveys (eNPS / eSAT), Survey distribution & analytics
- **Notable:** Officially licensed NPS vendor by Bain & Company, the creators of NPS, Reports helping ~1,600 companies collect 15+ million pieces of customer feedback, Used to rate 250,000+ support agents

## Products & services

- **Customer Satisfaction Score (CSAT)** — One-click post-resolution surveys using smiley, thumbs, 5-star or 10-star scales to measure how satisfied customers are with a specific interaction.
- **Customer Effort Score (CES 2.0)** — Measures how much effort a customer had to expend to get their issue resolved - a leading indicator of loyalty.
- **Net Promoter Score (NPS)** — Officially licensed NPS surveys (via Bain & Company) to track overall customer loyalty and likelihood to recommend.
- **Employee surveys (eNPS / eSAT)** — Internal surveys to measure employee loyalty and satisfaction alongside customer metrics.
- **Survey distribution & analytics** — Delivery via post-resolution emails, in-signature surveys, website pop-ups and shareable survey links, with real-time dashboards scoring agents, teams and conversations.

## Achievements

- Officially licensed NPS vendor by Bain & Company, the creators of NPS
- Reports helping ~1,600 companies collect 15+ million pieces of customer feedback
- Used to rate 250,000+ support agents
- 98% satisfaction rating cited across G2, Capterra and Zendesk marketplaces
- Adopted by enterprises including Lenovo, Microsoft, HubSpot and Thomson Reuters

## Latest updates

- **2021** — Nicereply became part of Quality Unit (the maker of LiveAgent), deepening its ties to the help desk ecosystem.
- **2023** — Continued positioning as a full 'customer experience platform' spanning CSAT, CES, NPS and employee surveys.

## Links

- Website: https://www.nicereply.com
- LinkedIn: https://www.linkedin.com/company/nicereply
- Twitter/X: https://twitter.com/nice_reply
- Instagram: https://www.instagram.com/nicereply/
- Facebook: https://www.facebook.com/nicereply

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Profile page: https://yespress.io/nicereply
Published by YesPress — https://yespress.io
Last updated: 2026-08-06