# Nicereply

> Nicereply is a Bratislava-built customer experience platform that measures satisfaction with one-click CSAT, NPS and CES surveys attached to support tickets, email signatures and website popups. Licensed by Bain & Company as an official NPS vendor and used by more than 1,600 teams including Microsoft, Lenovo and HubSpot, it turns the throwaway rating after a support interaction into a stream of measurable feedback and agent scorecards. It is now part of the LiveAgent (Quality Unit) family.

## Achievements

- Officially licensed NPS vendor recognized by Bain & Company, the inventors of Net Promoter Score.
- Used by more than 1,600 teams including Microsoft, Lenovo, HubSpot, Thomson Reuters, Buffer and FreshBooks.
- More than 15 million surveys completed and over 250,000 support agents rated.
- Roughly 98% average satisfaction score across G2, Capterra and Zendesk marketplace reviews.
- Direct native integrations with major help desks including Zendesk, Freshdesk, Front, Help Scout, Kustomer, LiveAgent and Pipedrive.

## Latest updates

- **2021-01** — Acquired by LiveAgent (Quality Unit), joining a broader customer-service software family.
- **2024-12** — Continues to publish scale milestones: 15M+ surveys, 250K+ agents rated, 1,600+ customer teams.

## Links

- Website: https://www.nicereply.com/
- LinkedIn: https://www.linkedin.com/company/nicereply/
- Twitter/X: https://twitter.com/nicereply
- Facebook: https://www.facebook.com/nicereply

---

Profile page: https://yespress.io/nicereply-turns-one-awkward-question-into-a-business
Published by YesPress — https://yespress.io
Last updated: 2026-08-07