# NiCE

> NiCE (NICE Ltd.) is an enterprise software company that builds AI-powered platforms for customer experience, contact centers, and financial-crime compliance. Founded in Israel in 1986 as a maker of digital voice-recording systems, it now runs CXone Mpower, a cloud contact-center-as-a-service platform, alongside the Enlighten AI engine and the NICE Actimize risk suite. NiCE serves more than 25,000 organizations across 150-plus countries and trades on both NASDAQ and the Tel Aviv Stock Exchange under the ticker NICE.

- **Founded:** 1986
- **Headquarters:** Hoboken, New Jersey, USA (founded in Ra'anana, Israel)
- **Founders:** Benny Levin (Co-founder), David (Didi) Arzi (Co-founder), Micky Golan (Co-founder)
- **Team size:** ~8,500-9,600 employees (2024-2025)
- **Products:** CXone Mpower, Enlighten AI, NICE Actimize, Workforce Engagement Management (WEM), Cognigy (conversational AI)
- **Notable:** Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for multiple consecutive years., Grew from a voice-recording startup to a ~$3 billion revenue enterprise software company., CXone Mpower Orchestrator won Best of Enterprise Connect and Best Innovation in Customer Experience at Enterprise Connect 2025.

## Products & services

- **CXone Mpower** — AI-native cloud contact-center-as-a-service (CCaaS) platform spanning omnichannel routing, IVR, digital messaging, workforce management, and process automation.
- **Enlighten AI** — Purpose-built AI engine trained on billions of real customer interactions, powering copilots, self-service, and interaction analytics across the platform.
- **NICE Actimize** — Financial-crime, fraud-prevention, anti-money-laundering, and compliance software used by banks and financial institutions.
- **Workforce Engagement Management (WEM)** — Workforce management, quality management, performance, and analytics tools for contact-center staff.
- **Cognigy (conversational AI)** — Enterprise conversational and agentic AI for automated voice and chat self-service, acquired in 2025.
- **Interaction Recording & Analytics** — The company's original category - compliant recording and analytics of voice and digital interactions.

## Achievements

- Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for multiple consecutive years.
- Grew from a voice-recording startup to a ~$3 billion revenue enterprise software company.
- CXone Mpower Orchestrator won Best of Enterprise Connect and Best Innovation in Customer Experience at Enterprise Connect 2025.
- Serves 25,000+ organizations across more than 150 countries.
- Dual-listed on NASDAQ and the Tel Aviv Stock Exchange.

## Latest updates

- **2025-07** — NiCE agreed to acquire conversational-AI company Cognigy for approximately $955 million to strengthen its agentic AI capabilities.
- **2025-03** — Launched CXone Mpower Orchestrator, an AI-agent-driven automation layer, which won top honors at Enterprise Connect 2025.
- **2025-01** — Scott Russell, former SAP executive board member, became CEO, succeeding long-time chief Barak Eilam.
- **2024-08** — NiCE announced Scott Russell would take over as CEO effective January 1, 2025.

## Links

- Website: https://www.nice.com
- LinkedIn: https://www.linkedin.com/company/nice-systems
- Twitter/X: https://x.com/NICELtd
- YouTube: https://www.youtube.com/@NICEinContact
- Facebook: https://www.facebook.com/OfficialNICELtd/

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Profile page: https://yespress.io/nice
Published by YesPress — https://yespress.io
Last updated: 2026-08-06