# Nextiva

> Nextiva is a Scottsdale, Arizona software company that runs business conversations - phone calls, texts, live chat, email, video, and social - through one cloud platform, now wrapped in AI that answers, routes, and analyzes on behalf of the companies using it. Founded in 2008 by Polish-born entrepreneur Tomas Gorny and Tracy Conrad, it grew for 13 years without outside money before Goldman Sachs put in $200 million at a $2.7 billion valuation. Today more than 100,000 businesses use it to handle over a billion customer interactions a year.

- **Founded:** 2008
- **Headquarters:** Scottsdale, Arizona, USA
- **Founders:** Tomas Gorny (Co-Founder & CEO), Tracy Conrad (Co-Founder & Chief Amazing Officer)
- **Team size:** 1,000+ employees
- **Products:** NEXT Platform, NextOS, XBert (AI employee), AI-Powered Contact Center, Business Phone Service (VoIP)
- **Notable:** Reached $250M ARR while fully bootstrapped, before any outside funding, Raised $200M from Goldman Sachs Asset Management at a $2.7B valuation in 2021, Serves 100,000+ businesses and 1M+ users handling 1B+ interactions annually

## Products & services

- **NEXT Platform** — AI-powered unified customer experience platform connecting every channel, conversation, customer record, and workflow.
- **NextOS** — All-in-one communications operating system powering business phone, CRM, chat, surveys, and analytics; originally built for internal use.
- **XBert (AI employee)** — AI agent that handles customer conversations across voice and chat autonomously.
- **AI-Powered Contact Center** — CCaaS with AI voice and chatbots, journey orchestration, unified agent management, and workforce tools.
- **Business Phone Service (VoIP)** — Cloud-based business phone with 99.999% uptime, video meetings, and texting.
- **Social Media & Reputation Management** — Publishing, engagement, review monitoring, and helpdesk across Facebook, Instagram, X, LinkedIn, TikTok, and YouTube (from the Simplify360 acquisition).

## Achievements

- Reached $250M ARR while fully bootstrapped, before any outside funding
- Raised $200M from Goldman Sachs Asset Management at a $2.7B valuation in 2021
- Serves 100,000+ businesses and 1M+ users handling 1B+ interactions annually
- Leadership positions in 31 G2 Winter 2025 reports across Contact Center, VoIP, UCaaS, PBX, and Call Center Infrastructure
- Named a Best Company Culture by Comparably; multiple Stevie Awards for customer service
- Trademarked the service standard 'Amazing Service'
- Completed two AI acquisitions (Simplify360, Thrio) in under a year to build its CX platform

## Latest updates

- **2024-06** — Unveiled its Unified Customer Experience Management platform at Customer Contact Week 2024.
- **2024-01** — Acquired contact-center software company Thrio to add AI-driven CCaaS capabilities.
- **2023-04** — Acquired Bengaluru-based Simplify360 for AI social media, reputation, and helpdesk tools.
- **2021-09** — Raised $200M from Goldman Sachs Asset Management at a $2.7B valuation - its first outside funding.

## Links

- Website: https://www.nextiva.com
- LinkedIn: https://www.linkedin.com/company/nextiva
- Twitter/X: https://twitter.com/Nextiva
- YouTube: https://www.youtube.com/nextiva
- Instagram: https://www.instagram.com/nextiva
- Facebook: https://www.facebook.com/Nextiva

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Profile page: https://yespress.io/nextiva
Published by YesPress — https://yespress.io
Last updated: 2026-08-06