# Neuron7.ai

> Neuron7.ai is a Santa Clara-based enterprise AI company building service resolution intelligence - software that helps technicians, agents, and customers diagnose and fix complex products in seconds rather than days. Its platform fuses unstructured manuals, ticket histories, telemetry, and expert know-how into guided, real-time answers used by Fortune 1000 service organizations across medical devices, telecom, industrial equipment, and high tech.

- **Founded:** 2020
- **Headquarters:** San Jose, California, United States
- **Founders:** Niken Patel (CEO & Co-Founder), Vinay Saini (Co-Founder), Amit Verma (Co-Founder & CTO)
- **Team size:** ~140 employees
- **Products:** Resolution Pathways, Intelligent Search, Intelligent Diagnostics, Intelligent Telemetry, ResolutionGPT
- **Notable:** Raised $58.2M+ total funding across Seed, Series A, and Series B, 300% ARR growth in the year leading into the Series B, Strategic investment from ServiceNow Ventures

## Products & services

- **Resolution Pathways** — Guided, step-by-step troubleshooting flows generated from product data and expert input.
- **Intelligent Search** — Semantic search across structured and unstructured service data - manuals, tickets, telemetry.
- **Intelligent Diagnostics** — AI-directed diagnostics that recommend the most likely cause and next action for complex issues.
- **Intelligent Telemetry** — Ingests live device signals and pairs them with service knowledge for predictive resolution.
- **ResolutionGPT** — Generative AI interface that lets agents and field techs ask plain-language questions and get verified, source-cited answers.
- **Service Insights Engine** — Analytics layer surfacing knowledge gaps, recurring failures, and tech performance signals.

## Achievements

- Raised $58.2M+ total funding across Seed, Series A, and Series B
- 300% ARR growth in the year leading into the Series B
- Strategic investment from ServiceNow Ventures
- Microsoft Partner of the Year finalist (2024-2025)
- Powers service resolution for NCR Atleos' 600,000+ ATM fleet across 60 countries
- Recognized by industry analysts for 90%+ resolution accuracy at enterprise scale

## Latest updates

- **2024-10** — Closed $44M Series B led by Keith Block's Smith Point Capital.
- **2025-01** — Niken Patel featured on inService Podcast on AI's role in next-gen service.
- **2025-02** — AI: Answering the Internet video with Battery's Marcus Ryu released.
- **2025-04** — Techstrong TV interview on AI-driven service intelligence.

## Links

- Website: https://neuron7.ai
- LinkedIn: https://www.linkedin.com/company/neuron7-ai
- Twitter/X: https://twitter.com/Neuron7_AI
- YouTube: https://www.youtube.com/@neuron7ai

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Profile page: https://yespress.io/neuron7-ai
Published by YesPress — https://yespress.io
Last updated: 2026-05-28