# NeuraFlash

> NeuraFlash, part of Accenture, implements AI, customer service, sales and field service systems across Salesforce and AWS. Its consulting teams combine conversational design, cloud integration and change management with products including Bolt, NeuraFlash Desktop for Amazon Connect and the Agentic Contact Center Suite.

- **Founded:** 2016
- **Headquarters:** Burlington, United States
- **Founders:** T. Brett Chisholm (CEO and co-founder), Jim Hunt (COO and co-founder), Dennis Thomas (CTO and co-founder), Tom Chisholm (Founding team member and chairman)
- **Products:** Salesforce consulting and implementation, AWS contact center and AI implementation, Bolt, NeuraFlash Desktop for Amazon Connect, Agentic Contact Center Suite
- **Notable:** More than 1,000 implementations and over 400 global customers at the August 2025 acquisition announcement., Approximately 510 professionals and more than 2,000 certifications at the acquisition announcement; historical figures, not current headcount., 2025 AWS Global Customer Experience Partner of the Year (Consulting), confirmed by AWS.

## Products & services

- **Salesforce consulting and implementation** — Implementation and integration across Agentforce, Service Cloud, Service Cloud Voice, Sales Cloud, Field Service, Revenue Cloud, Data Cloud and MuleSoft. These are partner platforms, not NeuraFlash-owned products.
- **AWS contact center and AI implementation** — Amazon Connect migration, conversational design and integration using AWS services including Lex, Bedrock and Amazon Q.
- **Bolt** — NeuraFlash product with an administrative interface and prebuilt flows for voice and chat AI agents using AWS services. Supports contextual handoff to human agents.
- **NeuraFlash Desktop for Amazon Connect** — Extends the Amazon Connect workspace with Teams status synchronization, wallboards, activity history, supervisor tools and administration features.
- **Agentic Contact Center Suite** — Three agents for contact center operations and analytics, quality management, and knowledge optimization; released August 26, 2026.
- **Onward managed services** — Dedicated teams provide ongoing enhancements, technical support and a roadmap after implementation.
- **Change management and analytics** — Adoption planning, employee readiness, training and measurement of business outcomes.
- **Contract lifecycle management implementation** — Implementation services for contracting platforms including Docusign and Ironclad.

## Achievements

- More than 1,000 implementations and over 400 global customers at the August 2025 acquisition announcement.
- Approximately 510 professionals and more than 2,000 certifications at the acquisition announcement; historical figures, not current headcount.
- 2025 AWS Global Customer Experience Partner of the Year (Consulting), confirmed by AWS.
- quip case study reports a 48% increase in case deflection after an initial Agentforce FAQ rollout; this is an increase, not a 48% absolute deflection rate.
- 407 ETR case study reports 99.9% platform reliability during early hypercare, with call/chat abandonment at or below 5% through the first four weeks.

## Latest updates

- **2026-09** — Accenture’s September 22 AWS collaboration announcement names NeuraFlash as part of Accenture Edge and highlights its 407 ETR contact center project.
- **2026-08** — Released the Agentic Contact Center Suite on August 26, with operations/analytics, quality management and knowledge optimization agents.
- **2026-08** — August 10 recap reports nearly 100 new employees during the first six months of 2026 and the tenth Momentum gathering in Austin.
- **2025-12** — Named AWS Global Customer Experience Partner of the Year (Consulting).
- **2025-09** — Accenture acquisition closed September 29.

## Links

- Website: https://www.neuraflash.com/
- LinkedIn: https://www.linkedin.com/company/neuraflash/
- Twitter/X: https://twitter.com/NeuraFlash
- YouTube: https://www.youtube.com/c/NeuraFlashOfficial
- Instagram: https://www.instagram.com/neuraflash/
- Facebook: https://www.facebook.com/NeuraFlash/

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Profile page: https://yespress.io/neuraflash
Published by YesPress — https://yespress.io
Last updated: 2026-10-17